- New York, NY, États-Unis
- CDI, Plein-temps
- 22 août 17
HR Service Management Analyst
Lieu de travail : New York, NY, États-UnisThe HR Service Process Lead (HRSPL) is responsible for providing daily administrative, analytical and technical process support for the US HR Service Team. Responsible for providing a next level of escalation support to HR Service Associates for inquiries that require additional experience and subject matter expertise to resolve. In that capacity, they are responsible for handling complex inquires and additional research as well as providing subject matter expertise about HR systems, procedures and policies.
This role is responsible for maintaining HR Service Team knowledge content, process documentation and to develop and deliver related team training for the HR Service Associates. The role is also the regional point person for investigating the root cause of data or service quality issues, and tracking system issues, defects and enhancement requests and remediation.
The HR Service Process Lead provides primary support for HRIS, compensation and payroll, providing data and process support as needed. This role also provides back up support for the Regional Service Team Lead as needed.
Detailed responsibilities include:
•Act as an escalation point for complex cases for HR Service Associates
•Proactively review case load, type, resolution time, identification of recurring issues being handled by CSAs
•Run all regional case management and telephony metrics reports and analyze CSA activities
•Deliver HR Service Associate Training
•Maintain and approve HR Connect Knowledge Articles and Process/SOP Documentation for CSA and own areas of responsibility; review and approve other HR service team content as appropriate
•Drive process improvement projects to increase service quality and responsiveness
•Tracking and root cause analysis on data and process quality issues. Classify and track remediation of root causes, up to and including implementation as appropriate (e.g. process change, training and documentation).
•Bi-weekly US payroll reconciliation
•Oversee clean-up activities as needed
•Primary ownership for HR Connect system issues, defect and enhancement tracking and remediation (Case Management System, HRMS, CISCO IVR, ATS, Document Mgmt. System)
•Tuition reimbursement processing
•Participating in User Acceptance Testing (UAT) as needed for relevant systems (Case Mgmt, HRMS, CISCO IVR)
The HR Service Delivery function is accountable for implementing and maintaining the Global HRMS systems, managing reporting and data analytics, overseeing global HR project management and ensuring customer satisfaction and efficient HR transaction processing and APAC/EMEA payroll processing within the HR Service Team. The HR Service Delivery function consists of the Global HR Service Team, Global HR Systems, Global HR Project Management Office and Global HR Data & Analytics, .
•Bachelor's degree required•4-5 years of experience working in HR shared services environments•Strong collaboration and teamwork skills. Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members•Excellent customer service skills•Excellent written, oral, and interpersonal communication skills•Strong analytical, problem solving, and, organizational skills•Ability to handle multiple concurrent tasks and changing priorities•Attention to detail and ability to work independently•Comfortable and experienced in processing workflow, transactions and data changes using SAP/SuccessFactors, Kenexa 2XB or similar HRMS and/or Applicant Tracking Systems.•Knowledge of ServiceNow or other case management systems.•Experience with process mapping; knowledge of Visio or other process mapping software•Ability to promote and implement changes to current practices and processes•Knowledge of US practices and regulatory guidelines
Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.5 billion in 2015, employs approximately 10,400 people worldwide and maintains a presence in 36 countries. Further information is available at www.moodys.com .
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email email@example.com .. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law. Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law.
MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.