Senior Systems Executive Senior Systems Executive …

Cognizant
à Phoenix, AZ, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Cognizant
à Phoenix, AZ, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Senior Systems Executive
Job Description:
    \t
  • Call center/Helpdesk role
  • \t
  • Resolution of issues incidents raised by clients within SLA
  • \t
  • Issue incident escalation to respective support groups
  • \t
  • Ticket creation, categorization, prioritization
  • \t
  • Incident resolution and ticket closure
  • \t
  • On call support for issues related to laptop desktop application related issues
  • \t
  • Problem Record creation and reporting to Problem Managers
  • \t
  • Assisting with Exchange, Outlook, and Mailbox movement related issues
  • \t
  • Virus scanning and troubleshooting all basic components which help in system maintenance
  • \t
  • Troubleshooting outlook issues like configuration issues while configuring accessing emails, PST, Creation PST files, tracking and retrieving data application related issues etc.
  • \t
  • Software installations all application related issues
  • \t
  • Resolution of all priority incidents based on first in first out basis
  • \t
  • Shift work may be required.
  • \t
  • Training may be provided.


Cognizant logo
Offres similaires
Plus d'offres
Close
Loading...
Loading...