Desktop Analyst Desktop Analyst …

à Los Angeles, CA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
à Los Angeles, CA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Desktop Analyst
Desktop Analyst 1 - Desktop analyst


Aglobal leader in consulting, technology services and digital transformation,Capgemini is at the forefront of innovation to address the entire breadth ofclients opportunities in the evolving world of cloud, digital and platforms.Building on its strong 50 year heritage and deep industry-specific expertise,Capgemini enables organizations to realize their business ambitions through anarray of services from strategy to operations. Capgemini is driven by theconviction that the business value of technology comes from and through people.It is a multicultural company of over 200,000 team members in more than 40countries. The Group reported 2018 global revenues of EUR 13.2 billion.

AboutInfrastructure Services :

TheCloud Infrastructure Services Global Business Line is Capgemini's consultingand infrastructure build-and-run provisioning offering, and supports thegroup's cloud-based services. As part of the integrated cloud offering fromCapgemini, Cloud Infrastructure Services delivers a broad range of cloudservices to build and support the hybrid cloud estate by encompassing theleading public cloud players and leading private cloud technologies. With EUR1.5 billion annual revenue, Cloud Infra Services helps clients virtualize andoptimize their IT estates through infrastructure outsourcing services such asdata center, helpdesk, network support, and service integration and servicemaintenance support.  Our other services also include infrastructure transformationservices-helping clients consolidate and migrate entire workloads and datacenters. 

Visitus at, results count.

Capgeminiis an Equal Opportunity Employer encouraging diversity in the workplace. Allqualified applicants will receive consideration for employment without regardto race, national origin, gender identity/expression, age, religion,disability, sexual orientation, genetics, veteran status, marital status or anyother characteristic protected by law.

This is a general description of the Duties, Responsibilities andQualifications required for this position. Physical, mental, sensory orenvironmental demands may be referenced in an attempt to communicate the mannerin which this position traditionally is performed. Whenever necessary toprovide individuals with disabilities an equal employment opportunity,Capgemini will consider reasonable accommodations that might involve varyingjob requirements and/or changing the way this job is performed, provided thatsuch accommodations do not pose an undue hardship.

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Identifies system problems. Performs necessary system repairs. Determines the efficient utilization of resources.

         Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.

         Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options.

         Maintains appropriate documentation and procedures. Processes timely and accurate information to ensure compliance with warranty requirements of vendors.

         Provides solutions using specific product knowledge, system utilities, and operating environment.

         Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.

         Install, configure, upgrade, troubleshoot, diagnose, and resolve problems with special application software and its integration with the standard Windows operating system and Office products.

         Install, configure, upgrade, diagnose and resolve problems on peripheral devices.

         Assist with asset management: surplus, transfer, and upgrade of computers to maximize capacity and capability within the department Data transfer required as a

         Assist in Hardware upgrade or software migration.

         Education and training for special applications, new operating systems, shrink-wrap Microsoft Office products.

Role Descriptions: This role is to work as part of the Capgemini team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents and Service Requests as and when required. Day to Day responsibilities:
Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;
Strict adherance to standard technical processes/practices followed for the corresponding services;
Must get each piece of work peer-reviewed/QAed thoroughly before the actual delivery;
Undergo required technical and soft-skills trainings;
Learning the technologies that are used for day-to-day delivery. Qualification: Bachelors degree and/or required years of experience
1-2 years of experience, Graduate in IT (preferably)
Should have progressing skills Technology Application
Should have baseline skills in Problem Diagnosis & Solution and Technical Process Expertise

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Primary Location: US-CA-Burbank
Work Locations:
Job: Programmer/Analyst
Organization: Capgemini
Schedule: Full-time