Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
The Customer Service Business Analyst will support an Agile team, responsible for gathering, analyzing, documenting, and translating the needs of the user from user stories and acceptance criteria to business requirements. The Business Analyst will work with the Product Owner to create user stories and to ensure that the acceptance criteria and business scenarios are understood. Serves as a liaison between the product and development teams in order to provide customer-centric solutions that solve business needs.
GENERAL DUTIES & RESPONSIBILITIES
Bachelors degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
GENERAL KNOWLEDGE, SKILLS & ABILITIES
JOB FAMILY LEVEL
Advanced professional level role. Possesses a broad understanding of business functions they support, as well as, a strong understanding of the IT organizations systems and capabilities and uses this knowledge to create solutions to enhance the enterprise's competitive edge. Possesses strong knowledge of the principles, processes, phases, and roles of application development methodology. Works as a liaison between IT and our clients and stakeholders in order to provide technical/business solutions to meet user needs. Supports several moderately to highly complex business processes. Creates intermediate to complex business process design and documentation as needed for new technology and estimates time and duration of required changes. May serve as a functional/technical lead. Translates intermediate to complex high-level business/technical requirements into functional specifications for the IT organization and works with development to test and implement those changes. Communicates effectively and timely with clients and stakeholders and proactively brings attention to any issues that are of concern or pose a risk to the project deliverable or overall timeline. Makes recommendations for resolving project concerns or risks and completes project work within the established time frame, budget, and quality requirements. Takes the lead on intermediate projects or participates on a complex project team that consists of more experienced analyst(s). Able to multi-task to manage multiple projects, keep project deliverables on schedule, and adapt to changing priorities. Mentors entry-level analysts on processes or business/technical functions. Works on projects that can involve various functional or technical areas. Leads efforts to resolve escalated production/client issues. Leads peer reviews of project artifacts. Actively participates in process improvement initiatives. Typically requires six (6) or more years of relevant work experience and a minimum of three (3) years of experience in the mortgage and home equity servicing industry
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.Location: Jacksonville, FL Time Type: Full timePosted 3 Days AgoFull time20-739 The Industrys Leading Provider of Technology, and Data and Analytics Solutions
Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership.
Black Knight's offerings include: