Wealth Management Field Support Home Loans Associate - Jacksonville, Florida - Band 6 Wealth Management Field Support Home Loans  …

Bank of America Merrill Lynch
à Jacksonville, FL, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Bank of America Merrill Lynch
à Jacksonville, FL, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Wealth Management Field Support Home Loans Associate - Jacksonville, Florida - Band 6
Job Description:

Wealth Management Field Support Home Loans Associate will provide service support to Wealth Management branch office personnel regarding all Bank of America / Merrill Lynch Wealth Management Home Loan and HELOC account products and service. The associate is required to have a broad knowledge of the financial industry and an understanding of Bank of America's home loan products, services and technology. May be required to execute on service fulfillment requests, solve problems and investigate/resolve a wide variety of issues including gathering additional information, setting expectations and working with other support organizations to fulfill the request.

Candidate should also possess the ability to handle and resolve a variety of incoming mortgage servicing telephone calls from branch office personnel. The candidate must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to customer satisfaction and service ownership via observable management behaviors. Associates must also demonstrate a cooperative and professional work ethic.

Required/Desired Skills
  • Minimum 2 year of customer service experience
  • Preferred minimum of 1-2 years home loans experience (Iseries & ALS)
  • Preferred Wealth Management Knowledge/Background
  • Exhibit professionalism in all situations
  • Strong research and problem solving skills
  • Possess the ability to work independently while effectively managing and finding resolution to complex situations
  • Strong oral and written communication skills
  • Commitment to teamwork
  • Solution oriented and proactively exhibits ownership and ability to de-escalate when appropriate
  • Ability to prioritize and multitask while managing incoming phone volume and/or case work
  • Ability to meet production, quality and service standards
  • Ability to work in a fast-paced, high volume environment
  • Demonstrates organizational and time management abilities
  • Bachelor's degree preferred
  • Schedule flexibility required within hours of operation: Monday-Friday: 8:30am - 6:30pm EST

Additional Job Competencies:
In addition, the incumbent is expected to demonstrate the following competencies. They include, but are not limited to:
  • Professional Demeanor: Demonstrating patience, composure, and client service attitude
  • Service Adeptness: Comprehend and empathize with advisory needs, devote time and effort to satisfy branch office requests
  • Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems
  • Initiative: Demonstrate a "self-starter" behavior and a willingness to help others
  • Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties


Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

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