Technology Manager Technology Manager …

Wolters Kluwer
à Mango, FL, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Wolters Kluwer
à Mango, FL, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Technology Manager
Lead Technology Product Manager Lead Technology Product Manager USA-FL-Tampa-West Boy Scout Blvd/en-US/External/job/USA-FL-Tampa-West-Boy-Scout-Blvd/Lead-Technology-Product-Manager_R0007913/apply

is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.  Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

TeamMate® is the world’s leading audit management software and is one of the solutions provided by Wolters Kluwer Tax and Accounting.  TeamMate® has revolutionized the industry, empowering audit departments of all sizes to spend less time documenting and reviewing and more time providing value-added services.

TeamMate® software is used by audit professionals all over the world and is recognized as the award-winning audit management software system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, scheduling, planning, execution, review, report generation, trend analysis, audit committee reporting and storage.  By providing an integrated paperless strategy for managing audits, TeamMate's audit software eliminates the barriers associated with paper-filled binders and disconnected electronic files, driving efficiencies into all facets of the internal audit workflow.

The Technical Product Manager is responsible for significant involvement in the entire product life cycle from strategic planning to tactical activities and ensuring alignment with company strategies for a single product and/or team. Gather and prioritize product and customer requirements, define market problems and work closely with development and other members of the product management team to deliver winning products. The job is to align customer needs with the right technology solutions to create innovative and market-fit product deliverables. This position is also responsible for coordinating with Sales, Marketing and Professional Services teams to ensure that all teams are briefed on value propositions of new technologies used to deliver products or features and trained on how these products/ features work.

Responsibilities:

Specify market requirements for current and future products by conducting market research into appropriate technology components and stack by identifying clients, prospective clients, and non-clients that may have an interest in a potential functional development. Working with those stakeholders through contextual design, market segmentation, and usability testing to gain an understanding of the customer problems and system usage.

Contextual design activities include developing screening surveys to identify participants, interviews (virtually or in person) to assess the function; observing the way that clients work while performing the function (e.g., types of data being used, where they are getting the data, general behaviors being used); documenting all information observed and collected; repeating the interview process to obtain a comprehensive data set (approximately 7-12 interviews).

Segmentation activities include development of surveys and questionnaires to identify client segments and validating findings of other market research projects. Cluster analysis of survey and questionnaire results to support definition of market segments. Analysis of data is reviewed and used to organize the data and clients into relevant customer segments to better set priority and the product roadmap.

Usability testing activities include the development of test scripts, identifying potential participants both client and non-client, planning and supervising usability labs, analyzing data to refine UX prior to release.  

Acts as a Project Manager for the Architecture Team using Agile software development methodologies Co-ordinate cycle planning process with development manager. Identify process inefficiencies and work with the development manager other stakeholders to resolve. Work with scrum teams (lead developers; product owners and quality assurance leads) to identify and prioritize cycle and sprint goals participate in daily global stand-up meetings to discuss high-level issues with other project teams; work with Agile scrum master to assist in the resolution of global issues. Also responsible for user acceptance (UAT) testing.

Ensures system functionality meets technical design requirements by acting on behalf of the technical user during sprint reviews; participating in redesigns if the functionality does not meet design requirements; presenting the final design to the original interviewees for assessment (in-person or via live meeting); tweaking the process based on feedback; and presenting the design to a focus group for assessment.

Contributes to organizational success by sharing subject matter expertise by participating in user forums on an annual basis; teaching classes and serving as a backup trainer; participating in general session presentations; writing and maintaining user documentation, system protocols, procedures, and reference material; and coaching and mentoring junior product management staff to develop skills.

Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.

Awareness and input into competitive analysis, market assessment activities and translation of technology components, tools, and environments to the Product Management team is required.  Understands technical market trends and identifies the right fit of technology capabilities with market needs and articulates needs in the form of product requirements. 

Works closely with the Development Architecture team in the evaluation and selection of technology stack for all products in the product portfolio.

Qualifications:

Bachelor’s Degree in Computer Science, Information Systems, or related discipline; OR 5 years of development or technical product management experience

3 year of experience working on a software team in a technical capacity

3 years of technical product management experience, including:

  • 3 years writing technical business requirements in a complex work environment.
  • Identifying customer needs
  • Project management
  • Writing test plans and test cases
  • Documenting use case, requirements, activity diagrams, sequence diagrams and data flow diagrams in a technical environment
  • Creating executive-level content and detailed presentations
  • Working with individuals at all levels of an organization, including C-level executives

Analytical skills

Prioritization, multitasking and organizational skills

Interpersonal and collaborative skills

Critical thinking, problem solving and decision-making skills

Conflict resolution

Customer service skills

Written and verbal communication skills

Presentation skills

Technical Design and/or Engineering Skills

Experience with the Microsoft Technology Stack

Experience with Cloud and On-Premise solutions

Pragmatic Marketing Framework

Agile Software Development

Prototyping tools

Negotiation/influencing business decisions

Change management

Leadership skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Reporting and BI Tools and Platforms

VersionOne

Product Management Certification or Pragmatic Marketing Certification preferred

Domestic and international travel 5-10% of work time

All Locations: USA-FL-Tampa-West Boy Scout BlvdPosted 4 Days AgoFull timeR0007913

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Lead Technology Product Manager
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