Associate Support Analyst Associate Support Analyst …

Morningstar
à Chicago, IL, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Morningstar
à Chicago, IL, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Associate Support Analyst
Associate Employee Support Analyst Chicago/en-US/Americas/job/Chicago/Associate-Employee-Support-Analyst_REQ-015106-1/apply

You will be responsible for carrying out all aspects of IT Service Desk support to approximately 1600 users in our Chicago office, as well as supporting our other global offices as required.

Candidates should be punctual, trustworthy and able to work independently, managing their time and priorities. Additionally, they must be strong team players who are able to work closely with other support team members. As a service desk analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills. You should also possess a highly proactive can-do attitude and be able to manage multiple demands and tight deadlines. This position reports to the Desktop Support Service Desk Manager in Chicago.

Requirements (at Least One Year)
Service Desk experience in a large corporate environment, minimum number of 1600 employees
Customer service experience, including telephone and face to face support in a busy environment
Windows and Mac administration
Experience of service desk ticketing system, JIRA experience a plus
Administration of Windows 7/10 Enterprise, Active Directory 2012, Office 365
Leadership and project management skills a plus
Proven trouble-shooting skills for PC and Mac

Duties
Managing and maintaining our PC refresh cycle
Providing excellent customer service to our employees; by phone or at our walk up window.
Providing excellent customer service to our employees; by phone or at our walk up window.
Ticket management support for our employees within required SLAs
RSA SecurID software token administration
Conferencing support (Zoom)
Audio/Visual support when required
Hardware and software support (PC and MAC)
Audio Visual support, including daily walkthroughs
Working with the team leader to provide continual service improvement of our service desk processes and knowledge base

Qualifications
Actively working towards a Bachelor's Degree OR Bachelor's Degree obtained. 3.5-4.0 GPA (preferred in technology)
Certificates are an advantage

001_MstarInc Morningstar Inc. Legal EntityPosted 2 Days AgoFull timeREQ-015106

How to Apply for a Job at Morningstar

Step 1

When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please.

Step 2

You will receive an email notification to confirm that we've received your application.

Step 3

If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your intervieweither with a job offer or to let you know our plans for the position.

Applicants With Disabilities Who Need Accommodation

Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email and let us know the nature of your request and your contact information.

Please note:

  • We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests.
  • Please be sure to include the title and location of the open position youre interested in when you leave a message.

US Applicants: Morningstar is an E-Verify program participant.

Learn more:

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  • EEO is the Law:
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Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisionsincluding recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matterswithout regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

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