Compliance, Consumer Banking Complaints Management, Associate- Chicago

  • Competitive
  • Chicago, IL, États-Unis
  • CDI, Plein-temps
  • Goldman Sachs USA
  • 17 déc. 17 2017-12-17

Compliance, Consumer Banking Complaints Management, Associate- Chicago

Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape.

Are you passionate about consumer lending and consumer banking? We're looking for a Compliance Associate to join our Consumer Compliance Team. You would use your skills and ideas to help implement processes, systems, reporting, and controls around complaints management for our consumer businesses.

Our consumer lending and consumer deposits compliance teams partner with all functional areas of the consumer business to advise on business strategy, develop compliant processes within the business, implement compliance processes, systems, and digital tools for identifying, measuring, and mitigating risk and reporting on the status of such risk. From day one, you will be involved in growing a new business within the Firm.


  • Collaborate with the businesses and manage the day-to-day complaints process to understand the grievance, identify the potential cause, and determine the required remediation required, as well as assist the businesses in responding to the customer
  • Execute processes for identifying, measuring, and reporting data regarding key compliance risk indicators
  • Conduct analyses of data to identify risks and root causes for Senior Management
  • Use learnings to develop new strategies, systems, and technologies for addressing risks relating to consumer business operations and approach
  • Assist the relationship with regulatory agencies, examiners, internal auditors and other company team members and assists with action plans created as a result of examinations, audits or internal testing

  • Excellent written and verbal communication skills
  • Strong understanding of retail focused businesses
  • Ability to quickly grasp complex concepts, including global business and regulatory matters
  • Proven expertise in delivering high quality work products, reflecting attention to detail and analytical prowess
  • Minimum 2-3 years of experience, preferably in the financial services industry
  • Prior regulatory experience beneficial
  • Strong understanding of retail focused businesses
  • Experience in a consumer lending and consumer deposits environment
  • Knowledge of applicable federal and state consumer banking laws and regulations, including, among others, Fair Credit Reporting Act (Reg V), UDAAP, Gramm-Leach-Bliley Act (Reg P), and Equal Credit Opportunity Act (Reg B)

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

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Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.