Consulting Manager Consulting Manager …

Consulting Manager Consulting Manager, North American Partner Operations USA-IL-Chicago-West Adams St/en-US/External/job/USA-IL-Chicago-West-Adams-St/Consulting-Manager--North-American-Partner-Operations_R0011239/apply

Consulting Manager, North American Partner Operations

Wolters Kluwer

Job Posting R0011239

Location: Chicago, IL preferred or Remote-US

Overview

The Manager of North America Partner Operations is responsible for the operations of Enablons partner program and the management of Service Partner relationships. The Manager of North America Partner Operations collaborations closely with Alliance Management team and internal Enablon departments to coordinate, communicate and advise on how best to manage and grow the Enablon partner ecosystem.

Essential Duties and responsibilities

The Manager of North America Partner Operations will have a deep understanding of the Enablon solution and the product/sales/services strategy with the aim of developing programmatic approaches to integrate and enable partners to succeed in the Enablon ecosystem. This role will have a wide span of responsibilities in the following (but not limited to) areas:

• Partner On-boarding & Training / Certification
• Service Partner Management
• Partner Communication
• Partner Program management
• IT security
• Contract / Legal Document Management
• Process & Tool Deployment / Management
• Partner Services Integration
• Program Development / Execution
• Partner Scorecard / KPI Reporting

This individual demonstrates great leadership with excellent communication and organizational skills and a strong focus on partner satisfaction and growth.

Specific duties include:

• Act as lead for Service Partner Program execution
• Manage regional activity for identified service partners
• Act as a conduit for service partner communications to Enablon
• Develop / execute formal Service Partner communication plan / strategy
• Advise on partner services quality and customer satisfaction
• Optimize administrative tasks (processes, tools) within interaction with Services Partners
• Maintain Service partner relationships
• Manage Service partner expectations internally and externally
• Manage necessary partner contractual documents
• Manage Partner IT security
• Support the Change Management to Services Partners and Enablon teams
• Facilitate communication between different departments, actors and clients
• Resolve conflicts, escalations between Enablon & Services partners
• Participate in the partner strategic planning process
• May perform other duties as assigned by supervisor

Job Qualifications

Education:

• Bachelors Degree or equivalent experience is required

Experience:

• At least 7 years of professional experience working on software or integration projects
• At least 5 years of project management and implementation of software solutions for large companies
• At least 3 years in management position within a services team
• Strong understanding of the Enablon solution / services implementation

Other Knowledge, Skills, Abilities or Certifications:

• Demonstrate excellent verbal and written communication
• Strong organizational skills
• Effective problem solver
• Strong and demonstrated ability to build lasting relationships with customers/partners
• Proven ability to clearly communicate actions and facilitate to positive outcomes

Travel requirements

• 20%-30% percent travel required depending on quarterly cycles & customer needs.
• International travel may be required.

Physical Demands

• Continuous sitting for prolonged periods more than two consecutive hours in an 8 hour day interspersed with mobility
• Keyboard use of greater or equal to 40% of the workday.

Posted 2 Days AgoFull timeR0011239

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.