Consumer Investments Operations Team Manager Consumer Investments Operations Team Manager …

Bank of America Merrill Lynch
à Rolling Meadows, IL, États-Unis
CDI, Plein-temps
Dernière candidature, 17 nov. 20
Bank of America Merrill Lynch
à Rolling Meadows, IL, États-Unis
CDI, Plein-temps
Dernière candidature, 17 nov. 20
Consumer Investments Operations Team Manager
Job Description:

Oversee a team and execute strategy for a Merrill Edge Operations team of front line associates.
• Lead a team of operations associates in the day-to-day responsibilities
• Responsible for day to day coaching, mentoring, and performance
• Deliver on performance goals
• Enforce policies and procedures and administers best practices in order to remain up to date on all Risk and Regulatory requirements
• Demonstrates strategic thinking and supports change.
• Deliver a consistent client experience and continuously improves client satisfaction
• Fosters an inclusive work environment
• Ensure all regulatory and compliance standards are met and maintained
• Fosters strong relationships with partners
• Motivate and retain a team of diverse associates
• Participate in leadership rotation across multiple teams within Merrill Edge to gain perspective, exposure and insight to management career opportunities within Merrill Edge
• Complete assigned courses throughout program
• Availability to provide leadership coverage as required to operate the business.

Required Skills:
  • Process orientation with exceptional attention to detail
  • Risk focus, sound judgment, and ability to make meaningful decision
  • Drive to exceed expectations and find ways to improve processes
  • Capable of effectively coaching and mentoring team to meet metrics
  • Ability to effectively manage workload in a fast paced environment
  • Excellent interpersonal, leadership and oral/written communication skills
  • Capable of multi-tasking and working efficiently under stress and high volume
  • Strong organizational and teamwork skills
  • Knowledge of Merrill Edge systems
  • Ability to network and foster strong relationships across an organization

Desired Skills:
  • Operational experience
  • Superior client service proficiency
  • Ability to coach with a passion for excellence
  • Prior Management experience
  • Knowledge of Merrill Edge processes, systems

Enterprise Job Description:
Working in a service and sales environment, incumbents are responsible for hiring, training, coaching, and supervising a team of associates in the Consumer Investments Solutions & Client Services organization. The responsibilities of this role include: ongoing coaching to associates to provide an optimal client experience; supervision of day-to-day activities; perform monthly performance reviews of all team members and provide constructive feedback; work with the Division Manager in the hiring and training of new personnel; ensure the schedule adherence and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the behavior and professionalism of all team members; promote work unity improvements to current workflow processes; resolve all client issues that are elevated to supervisory level.

1st shift (United States of America)

Hours Per Week:
Learn more about this role

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