Client Service Operations - Senior Associate Client Service Operations - Senior Associate …

State Street Corporation
à Boston, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
State Street Corporation
à Boston, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
State Street Corporation
Client Service Operations - Senior Associate
In the Client Service Operations role, you will deliver highly valued services to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve. You will work in conjunction with individuals on the team as well as other business units, shared services/COA's, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy and adherence to all SLA's/internal standards/guidelines. You will communicate with COE's, shared service teams and other business units as required to escalate and resolve client service/operational issue.

Job Responsibilities:
  • Display and provide expertise in functional and technical knowledge across multiple disciplines, attending training as required.
  • Promote and complete all activities in line with internal standards (SOPS, Job Aids, etc.)
  • Proactively share and promote new ideas to support process improvements and changes to team processes
  • Respond in a timely manner to internal/external issues and queries
  • Accountable for quality, accuracy and timeliness of results
  • Estimate personnel needs, assign work, oversee short-term deliverables, coordinate workflows.
  • Ensure team is achieving accuracy and meeting pre-determined deadlines.
  • Deliver training and coaching to staff, as applicable.
  • Lead/collaborate with others to drive success of team/department/organization.
  • Proactively share and promote new ideas to support process improvements and changes to team processes
  • Manage own professional development, manager own performance through engaging in the PPR process and attending relevant training
  • Effective messaging and communication
  • Apply the "risk" escalation chain matching the context/policy to appropriate people
  • During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
  • Other duties as assigned.

Qualifications:
  • B.S. degree in Finance, Business or related field preferred.
  • 2 - 4 years related custody and/or fund accounting experience.

Descriptif de l'entreprise

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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