Operations Client Service - Senior Associate Operations Client Service - Senior Associate …

State Street Corporation
à Boston, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
State Street Corporation
à Boston, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
State Street Corporation
Operations Client Service - Senior Associate
  • Act as operational day to day contact in client facing role.
  • Maintain functional and technical knowledge across multiple disciplines to enable handling of client inquiries
  • Online support for client-facing applications set up, training, resolving data integrity issues and assisting with new product rollouts.
  • Production of client-customized reporting; collection of data and production of customer report cards
  • Identify and resolve work-processing issues. Make suggestions to streamline operations.
  • Monitor day-to-day service delivery of Business Unit Shared Service and CoEs for client accounts.
  • Respond in a timely manner to inquiries from operational CoEs, as well as client initiated inquires.
  • Liaise with COE's, shared service teams and other business units as required to escalate and resolve client's service/ operational issue
  • Identify and implement consistent operational best practices.
  • Build and maintain strong client and inter-departmental relationships.
  • Support service delivery for operational and risk activities i.e. inquiry resolution, requests, account administration activities, online application support, and monitor receivables/billing collections
  • Support management in servicing client relationships and client operations i.e. research/resolve exceptions, communicate resolution effectively to clients,
  • Manage risk by maintaining knowledge of and adhering to SOPs and alternate procedures and processes
  • Handle clients, divisions, corporate operations/ strategies as confidential information according to corporate policy
  • Produce data to accurately create and maintain scorecards, metrics, risk/compliance and client service reporting
  • Resolve issues and prioritize actions in the absence of the direct manager
  • Identify and report all risk and compliance issues, breaches and suspicious activities
  • Act in accordance with Risk Excellence as part of our Way Ahead foundation
  • Perform other duties as required
  • Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines
  • Work collaboratively with teams and management across the company on various projects, oversight, committees, KPIs, etc.
  • Bachelor's degrees or equivalent.
  • Must have two years of financial services experience, preferably with custody exposure and knowledge of financial market activities and transactions.
  • Strong customer service, communication, organizational and problem solving skills.
  • Must be able to prioritize activities and work well under pressure.
  • Comfortable leading and motivating others.
  • Excellent analytical and problem solving skills.
  • A strong understanding of domestic and international markets.
  • Experience with Fixed Income, Equity and Derivative Securities.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office in particular Excel, Word & Outlook
Descriptif de l'entreprise

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.