Principal Content Manager Principal Content Manager …

Federal Reserve Bank of Boston
à Boston, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Federal Reserve Bank of Boston
à Boston, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Principal Content Manager
FedNow Principal Content Manager


The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds.  This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States. 

Position Contributions-

As a Principal Content Manager of the Content Management team for the FedNow program, you will create, maintain, and retire artifacts leveraged in the day to day operations of the program/service. You will guide the organization on how to communicate effectively through the use of tools and processes which create knowledge articles for support of the FedNow engineering toolset.  Your team is part of the Technical Operations (TechOps) department and has the overall responsibility for the design, management and execution of operations required to support the ongoing technical and delivery needs of the FedNow Program, as well as the transition to production support and operations. This team interfaces with internal stakeholders, customers for planning, delivery, and service management.  It owns ongoing ITIL processes, and the implementation and driving of continuous improvement initiatives.  You will work closely with Engineers and Architects of the FedNow program. The ideal candidate is someone who loves working as part of a team delivering cloud-base products and services.

What Will Be Expected Of You-

  • Provide technical functional expertise in the content creation and usage to the Engineering, Architecture, Security, and Quality teams
  • Offer technical support where needed
  • Stay current with industry trends and source new ways for our business to improve
  • Update our processes and design new processes as needed
  • Content production and management of targeted content for the program
  • Develop a web content strategy that encompasses the goals of the program
  • Stay abreast of current best practices in the industry and enhance our content practices based on that knowledge

Expertise you will bring-

  • Ability to conceive fresh and appealing ideas for new content that establishes or supports the programs goals
  • Excellent verbal communication skills with a good command of the English language
  • Advanced written communication skills and an ability to read copy in English
  • Extremely computer literate especially with MS Office Suite of products
  • Experience with social media and engineering tools, processes, and best practices
  • Strong skills in creating original content that targets a specific audience and meets programs objective
  • Excellent time-management skills

Logistics and Requirements-

  • Bachelor's degree in Computer Science, Information Systems, or equivalent background or experience
  • 5+ years as a technical writer or program manager for engineering / service delivery organization
  • Candidate must possess demonstrated experience with job duties outlined in this description
  • Strong analytic and problem solving skills
  • Self-motivated individual with the ability to prioritize and manage changing priorities
  • Strong customer service skills
  • Independent critical thinking and decision-making abilities

The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. 

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time. 

For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.   

The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position.  Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.

All applicants must have resided in the United States for at least three (3) years

Primary Location: MA-Boston
Work Locations:
Organization: Federal Reserve Bank of Boston
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 15 % of the Time