Assistant Team Lead Assistant Team Lead …

Computershare
à Canton, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Computershare
à Canton, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Assistant Team Lead
Assistant Team Lead - KCC NCU

We have a unique opportunity for someone to contributetheir talents and strengths as a AssistantTeam Lead- KCC NCU

A COMPANY TO BE PROUD OF

At Computershare weinvite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people aroundthe globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time. 

Computershare (ASX:CPU) is a global market leader in transfer agency and share registration,employee equity plans, mortgage servicing, proxy solicitation and stakeholdercommunications. We also specialize in corporate trust, bankruptcy, class actionand utility administration, and a range of other diversified financial andgovernance services.

Founded in 1978,Computershare is renowned for its expertise in high integrity data management,high volume transaction processing and reconciliations, payments andstakeholder engagement. Many of the worlds leading organizations use us tostreamline and maximize the value of relationships with their investors,employees, creditors and customers.

Computershare isrepresented in all major financial markets and has over 12,000 employeesworldwide.

DIVERSITY IS A STRENGTH

Across our globalteam, we see diversity as a source of strength. The more perspectives wehave, the better equipped well be to meet the demands of our diverse globalcustomer base. We want every person who joins out team, every customer andevery supplier to feel welcome. We are an Equal Opportunity Employer andbelieve in equality for everyone, regardless of age, national or ethnic origin,sex, gender identity or expression, race, color, religion, disability, sexualorientation, protected veteran status or other characteristics protected beapplicable law. That applies throughout our company, around the world with noexceptions, regardless of differences. We will hire, develop, reward, promoteand retain people purely on the basis of their talents, commitment, potentialand the results they achieve. We will work hard to make sure everyone isincluded within our organization, removing barriers and obstacles to giveeveryone an equal opportunity to succeed.

OUR VALUES

Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count onus to deliver with precision and reliability, every time. We look beyondtodays problems to find tomorrows solutions, focusing on finding new andbetter way to unlock your competitive edge and help you achieve your businessgoals.

A ROLE YOUWILL LOVE

Responsiblefor handling escalated inquires generated by phone, email, and/or writtencorrespondence relating to account status and activity.  Supports TeamLeader with coaching and development of Customer Service Representatives and isresponsible for the quality, financial and attendance standards.  Theposition may also play a role in supporting and/or leading temporaryworker teams, and in supporting other functions such as forecasting or dialersupport.

Primary Accountabilities

KEY QUALIFICATIONS

To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

Educationand Experience

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Essential computer skills include regular use of a computer, including the ability to type, utilize a mouse, and read information from a computer screen or mouse. 
  • Word processing, spreadsheets, Internet, e-mail, and database software knowledge is recommended. Knowledge of  Workforce Management software and Financial Services Software is preferred but not required.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
  • Ability to deal with problems involving a few concrete variables in standardized situations.

SupervisoryResponsibilities

May beresponsible for 6-10 agents.

This rolemay be responsible at times to lead temporary worker groups under the directionof a Team Leader or Manager.

LanguageAbility

Ability to read/comprehend simple instructions, shortcorrespondence, and memos; write simple correspondence; effectively presentinformation in one-on-one/small group situations to customers, clients, andother employees of the organization

MathematicalAbility

Abilityto add and subtract two digit numbers and to multiply and divide with 10's and100's. Ability to perform these operations using units of American money andweight measurement, volume, and distance.

Work Environment
The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

  • The noise level in the environment is typical of an open officeenvironment. 

PhysicalDemands

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or anegligible amount of force frequently or constantly to lift, carry, push, pullor otherwise move objects.   Sedentary work involves sitting most ofthe time. Jobs are sedentary if walking and standing are required onlyoccasionally and all other sedentary criteria are met.

REWARDS AS UNIQUE AS YOU

  • A choice medical insuranceplans designed to meet your needs

  • Dental & Vision insurance

  • Life & Disability insurance

  • Flexible spending and health savings accounts

  • Employee Stock Purchase Plan

  • Paid time off - Youll accrue 3 weeks yourfirst year!

  • Nine Holidays

  • $1,000 Employee Referral Program

  • Wellness programs

  • Matching 401(k)

  • Tuition Reimbursement

  • Banking and investments plans

  • Rewards and recognition programs

  • Employee discounts for wellness, auto &homeowners insurance, wireless service and more

To learn more, visit us at .

Your career is waiting.

Computershare is an Equal OpportunityEmployer.  Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, genderidentity or expression, national or ethnic origin, age, disability, protectedveteran status, or other characteristics protected by applicable law. 


Primary Location: United States
Work Locations:
Job: Contact Centre
Organization: Computershare Limited
Job Posting: Feb 6, 2020, 3:28:03 PM
  • Ensures that Customer Service Representatives are supported in carrying out their duties; provides on-the-job training, coaching and mentoring of team members in order to improve performance and effectiveness.
  • Supports Customer Service Representatives responding to the day-to-day customer service activities generated by stakeholders with relation to accounts in a wide range of companies and businesses 
  • Focuses on the satisfaction of customer needs and resolves complaints, issues or conflict situations with appropriate regard for achieving a satisfactory outcome for all stakeholders.   
  • Observes techniques used by staff which may require refinement or amendment; identifies stakeholder trends or common issues and communicates to their Team Leader as appropriate; and supports customer service improvements by actively participating in trials of new systems and pilots of new processes.  
  • May be required to handle inbound/outbound stakeholder calls during periods of heavy activity or in cases of staff absences. 
  • May assist Team Lead/Manager with various daily operational tasks or special projects.
  • Other duties or tasks as assigned by management.
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