We have a unique opportunity for someone to contributetheir talents and strengths as a AssistantTeam Lead- KCC NCU
A COMPANY TO BE PROUD OF
At Computershare weinvite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people aroundthe globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time.
Computershare (ASX:CPU) is a global market leader in transfer agency and share registration,employee equity plans, mortgage servicing, proxy solicitation and stakeholdercommunications. We also specialize in corporate trust, bankruptcy, class actionand utility administration, and a range of other diversified financial andgovernance services.
Founded in 1978,Computershare is renowned for its expertise in high integrity data management,high volume transaction processing and reconciliations, payments andstakeholder engagement. Many of the worlds leading organizations use us tostreamline and maximize the value of relationships with their investors,employees, creditors and customers.
Computershare isrepresented in all major financial markets and has over 12,000 employeesworldwide.
DIVERSITY IS A STRENGTH
Across our globalteam, we see diversity as a source of strength. The more perspectives wehave, the better equipped well be to meet the demands of our diverse globalcustomer base. We want every person who joins out team, every customer andevery supplier to feel welcome. We are an Equal Opportunity Employer andbelieve in equality for everyone, regardless of age, national or ethnic origin,sex, gender identity or expression, race, color, religion, disability, sexualorientation, protected veteran status or other characteristics protected beapplicable law. That applies throughout our company, around the world with noexceptions, regardless of differences. We will hire, develop, reward, promoteand retain people purely on the basis of their talents, commitment, potentialand the results they achieve. We will work hard to make sure everyone isincluded within our organization, removing barriers and obstacles to giveeveryone an equal opportunity to succeed.
Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count onus to deliver with precision and reliability, every time. We look beyondtodays problems to find tomorrows solutions, focusing on finding new andbetter way to unlock your competitive edge and help you achieve your businessgoals.
A ROLE YOUWILL LOVE
Responsiblefor handling escalated inquires generated by phone, email, and/or writtencorrespondence relating to account status and activity. Supports TeamLeader with coaching and development of Customer Service Representatives and isresponsible for the quality, financial and attendance standards. Theposition may also play a role in supporting and/or leading temporaryworker teams, and in supporting other functions such as forecasting or dialersupport.
To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
May beresponsible for 6-10 agents.
This rolemay be responsible at times to lead temporary worker groups under the directionof a Team Leader or Manager.
Ability to read/comprehend simple instructions, shortcorrespondence, and memos; write simple correspondence; effectively presentinformation in one-on-one/small group situations to customers, clients, andother employees of the organization
Abilityto add and subtract two digit numbers and to multiply and divide with 10's and100's. Ability to perform these operations using units of American money andweight measurement, volume, and distance.
The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
The noise level in the environment is typical of an open officeenvironment.
Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or anegligible amount of force frequently or constantly to lift, carry, push, pullor otherwise move objects. Sedentary work involves sitting most ofthe time. Jobs are sedentary if walking and standing are required onlyoccasionally and all other sedentary criteria are met.
REWARDS AS UNIQUE AS YOU
A choice medical insuranceplans designed to meet your needs
Dental & Vision insurance
Life & Disability insurance
Flexible spending and health savings accounts
Employee Stock Purchase Plan
Paid time off - Youll accrue 3 weeks yourfirst year!
$1,000 Employee Referral Program
Banking and investments plans
Rewards and recognition programs
Employee discounts for wellness, auto &homeowners insurance, wireless service and more
To learn more, visit us at .
Your career is waiting.
Computershare is an Equal OpportunityEmployer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, genderidentity or expression, national or ethnic origin, age, disability, protectedveteran status, or other characteristics protected by applicable law.