Operations Analyst Operations Analyst …

à Canton, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
à Canton, MA, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Operations Analyst
SR Operations Audit Analyst

We have a unique opportunity for someone to contribute their talents and strengths as a Senior Operations Audit Analyst


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time. 

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the worlds leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped well be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond todays problems to find tomorrows solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


The Senior Operations Audit Analyst will be responsible for working with leadership and associates throughout the loan fulfillment Operations division to review, analyze and evaluate our current processes looking for ways to improve the process through audits, workflow, reporting, automation and technology. The role is integral to the evaluation of loan performance by performing and analyzing in-line and post close audits as well as assisting in determining corrective action to mitigate risk and the adequacy of procedural support for operation (i.e., training information, job aids, desk reference materials, etc.).

Primary Accountabilities

  • Review and analyze operational policies, procedures, process improvements technology enhancements, reporting and controls throughout loan fulfillment operations.
    • Assess testing results: summarize and report testing results; and track outstanding issues.
    • Verify exception findings and business unit rebuttals are entered in the QA system of record.
  • Serve as a liaison between the client and the business unit to establish effective communications with relevant personnel on a variety of topics including (e.g., testing requirements and frequency, changes in internal processes and risks, root cause identification, recommendations for corrective action).
    • Prepare internal and external business correspondence, reports, reconciliations.
    • Determine potential needs and works with clients (internal and external) to identify changes and improvements to the functionality and efficiency of processes.
  • Perform project management activities (meet project deadlines and schedules, prioritize tasks)
  • Verify and validate the loan processes complied with applicable regulations, policies, procedures and best practices.
    • Develop solutions to eliminate pain points and risk in the processes based on QA and QC findings
    • Identify gaps in internal control effective effectiveness; formulates appropriate testing procedures to evaluate those controls and processes
  • Other duties or tasks as assigned by management.



  • Advanced skills in access, excel and/or other desktop technologies
  • Customer service focused
  • Must have a high level of organizational and multi-tasking skills
  • Must have excellent interpersonal skills
  • Strong research and analytical skills
  • Ability to interact effectively with senior management, managers, employees and external clients
  • Must have the ability to work independently and be self-motivated
  • Ability to handle multiple tasks, take on new responsibilities and prioritize work in a deadline intensive environment
  • Ability to identify risk when conducting audits.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience


  • Three (3) to five (5) or more years of Mortgage Backing experience


  • Documented mortgage loan job experience required. Previous auditing, quality assurance experience required.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Travel Required

It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs.

Language Ability

Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public.

Mathematical Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


  • A choice medical insurance plans designed to meet your needs
  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off - Youll accrue 3 weeks your first year!
  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto & homeowners insurance, wireless service and more

To learn more, visit us at .    

Your career is waiting.

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Primary Location: United States
Work Locations:
Job: Mortgage Services Operations
Organization: Computershare Limited
Job Posting: May 21, 2020, 4:52:28 PM