We have a unique opportunity for someone to contribute their talents and strengths as a Claims Team Leader.
A COMPANY TO BE PROUD OF
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time.
We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. We are proud to say that many of the worlds leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.
DIVERSITY IS A STRENGTH
Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped well be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely based on their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Our key values Certainty, Ingenuity and Advantage drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond todays problems to find tomorrows solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.
A ROLE YOU WILL LOVE
Review and recommend the eligibility of specific claims for payment. Under the direction of the Manager, this position provides overall day-to-day supervision of Claims Analysts, including the training and assignment of tasked to clear claim exceptions. Candidate is also responsible for seamless communication, coordination, and execution of processing requirements with Case Management Teams. Other tasks can include Distribution and Post Distribution review of late claims and return check reconciliation with Accounting.
Manage the team and other resources to meet case processing timeframes and productivity targets.
Direct all forms of claim review as necessary
Assignment of specific processing tasks to clear claim exceptions
Periodically review or check the quality of the work performed by the Claims Analysts to ensure their work is done correctly and within standards.
Manage the timely ad-hoc processing of all Late Claims.
Identify tactics for reducing risk in the claim evaluation process.
Communicate and/or review all case processing requirements with the analysis team.
Other duties or tasks as assigned by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience
Associate degree (A. A.) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
At least three years of previous management experience
Working knowledge of financial products (e.g. stocks, bonds & options)
Intermediate knowledge of standard Microsoft software; WORD, OUTLOOK & EXCEL
Ability to comprehend, explain and apply courts approved, complex Plans of Allocation
Advanced Microsoft EXCEL and Intermediate ACCESS or SQL
Experience managing remote team
It is expected that this position may include travel up to 15% of the time. This is subject to change based on many factors, including business needs.
Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REWARDS AS UNIQUE AS YOU
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Your career is waiting.
Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.