Major Incident Manager, Vice President Major Incident Manager, Vice President …

State Street Corporation
à Quincy, MA, États-Unis
CDI, Plein-temps
Dernière candidature, 28 sept. 20
Competitive
State Street Corporation
à Quincy, MA, États-Unis
CDI, Plein-temps
Dernière candidature, 28 sept. 20
Competitive
State Street Corporation
Major Incident Manager, Vice President
The Incident Manager role is part of the Major Incident Management function within Global Production Management. Major Incident Management provides a follow the sun support model to manage, co-ordinate, and communicate major incidents.

Primary Responsibilities
  • Coordinate the resolution of critical Major Incidents utilizing technical and business resources
  • Execute the Incident Management process tasks in adherence with global standards
  • Perform root cause analysis for all critical incidents and drive effective and efficient resolution to the issues.
  • Act as a direct escalation point for incidents and identifies and document key risks/process issues or concerns observed during the management of the incident for handover to Problem Management
  • Lead conference calls to advise business stakeholders of major incidents occurring in the environment.
  • Communicate to a global audience, including executive management, providing details of the incident and impacts to the business, including next steps and root cause analysis.
  • Interface with key stakeholders in a high pressure environment, with the ability to engage individuals across a range of backgrounds and levels of seniority

Qualifications
  • Technical Bachelor's degree
  • Minimum of 5+ years experience in incident management
  • ITIL Certification in Incident Management
  • Proven analytical and problem solving skills
  • Demonstrated ability to succinctly identify and summarize key findings to various stakeholders.
  • Demonstrated ability to think both tactically and strategically.
  • Proven stakeholder management including with senior leadership.
Descriptif de l'entreprise

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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