TIAA is a unique financial partner. With an award-winning track record for consistent performance, TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $1.1 trillion in assets under management (as of 6/30/2019) and offers a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services.
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The Director, CX Digital Strategy will work across the Customer Experience & Digital team to create a holistic digital strategy & roadmap designed to improve the client experience. By blending web analytics, customer insights and UX/UI best practices, this leader will be responsible for developing strategies which deliver outstanding digital client experiences. The Director, CX Digital Strategy will leverage excellent communication, planning and implementation skills to develop effective partnerships with a broad range of stakeholders to ensure that these strategies are executed effectively. This leader will work with product, design, technology and the broader business to create and evolve critical processes that define how we will deliver digital capabilities more efficiently and at a velocity that meets customer needs.KEY RESPONSIBILITIES:
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To mark our 100th year, we're honoring Difference Makers by donating $1 million to the organizations they support. Thousands were nominated, and we want to share their inspiring stories with you.2019 and prior years, Teachers Insurance and Annuity Association of America - College Retirement Equities Fund, New York, NY 10017
TIAA is an Equal Employment Opportunity/Affirmative Action employer committed to fostering workforce diversity and inclusion.
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