Owner, Cost,Laboratory Owner, Cost,Laboratory …

Vanguard Investments Canada Inc
à Charlotte, NC, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Vanguard Investments Canada Inc
à Charlotte, NC, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Owner, Cost,Laboratory
Journey Owner - Cost Basis Journey Lab Charlotte, NC/en-US/vanguard_external/job/Charlotte-NC/Journey-Owner---Cost-Basis-Journey-Lab_130946/apply Journey Owner Make investing intuitive through the user experience

In this role you will develop the journey vision and roadmap, and provide a strong understanding of business drivers and a relentless focus on client needs. The Journey Owner is accountable for directing and prioritizing the activities of the ab. Retail CXD is hiring for Journey Owners to help lead and evolve key client experience journeys. We are seeking well-rounded crew members with proven leadership experience and problem solving skills.

In this role you will

  • Influence and collaborate with journey team and cross-functional enablement teams to create journey transformations that drive significant change to the client experience.
  • Challenge the business to drive for an innovative solution; think out of the box and ensure best in class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions across multiple channels (web, email, print, phone, etc).
  • Oversee and monitor health of journey family from end-to-end using internal and external metrics. Manage deliverables and KPIs of journey team and elevate help requests to alleviate roadblocks.
  • Ensure journey business outcomes are linked to business case drivers.
  • Generate and sustain strong business support by working with team members to help forge common understanding of the commercial decisions/impacts and the client propositions proposed. Drive connection across all appropriate stakeholders both within and outside of department to optimize journeys end-to-end.
  • Conduct analyses required to problem solve with the team on specific delivery, design, and strategic issues.
  • Support program business analysis and systems thinking by preparing and reviewing thought observations, process/system maps, data analysis, and research findings.
  • Serve as subject matter expert supporting discussions with internal stakeholders and external clients.
  • Participate and influence ongoing business planning and departmental prioritization activities.
  • Perform other duties and participates in special projects as assigned.
A design experience that delivers

The Client Experience strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys - a clients end-to-end experience when performing a certain task - while leveraging human-centered design and rapid experimentation to create digital experiences that exceed expectations.

What it takes
  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • 8 or more years work experience, including 3+ years of leading large cross-functional/cross-regional teams on major organizational projects
  • Demonstrated ability to achieve results while working in cross-functional environment
  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Specializations thatll make an impact
  • Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
  • Demonstrated experience and deep understanding of user experience best practices.
Special Factors

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, were changing the way the world invests.

For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Lets make it count.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Posted YesterdayFull time130946

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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