Customer Analyst Customer Analyst …

Ncino, Inc
à Wilmington, NC, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Ncino, Inc
à Wilmington, NC, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Customer Analyst
Customer Success Analyst - Wilmington Wilmington, NC/en-US/nCino/job/Wilmington-NC/Customer-Success-Analyst_R1520/apply

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

Position Summary

As a Success Analyst within our Customer Success group you will support our global Customer Success teams with critical business intelligence. You are adept at analyzing large data sets to find trends and opportunities for customers, product, and process optimization. You will work with a wide range of stakeholders and functional teams. You have a passion for asking and answering questions hidden in large data sets and working with stakeholders to improve business outcomes.


Client Analyst

  • Partner with Customer Success leadership to understand business insight needs
  • Analyze and uncover customer insights and trends from a variety of data sources
  • Present and communicate insights and trends from nCinos customer base to various stakeholders to impact business decisions and best practices, using visualization tools
  • Collaborate with Customer Success and Product on feature telemetry and data collection
  • Identify opportunities to improve customer experience, product, and optimize processes
  • Create technical documentation and training for internal teams
  • Support ongoing analytics needs for Support Engineering and Customer Success Operations



  • Bachelors degree or equivalent experience preferred
  • 2+ years functional data analytics/operations experience, or combination of experience, education, and extraordinary performance
  • Strong research, analytical and creative problem-solving skills
  • Strong communication and presentation skills, with the ability to present complex information in a concise manner to a variety of audiences
  • Data management skills, including advanced Excel and SOQL
  • Ability and desire to learn administration and to attain certifications within 90 days of role commencement


  • Degree concentrating in Business Analytics, Data Science, or a related field
  • Experience with usage analytics and data visualization tools
  • 6+ months experience supporting or implementing nCino platform
  • Certification
  • AWS Certification

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Posted YesterdayFull timeR1520

Theres a simple reason nCino has been named both the #1 Fintech to Work For and recognized as the markets top Commercial Loan Operating System. We know great technology doesnt build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work.

The results speak for themselves: our revolutionary Bank Operating System has changed the financial services industry by helping bankers lend with confidence, efficiency and transparency, while better engaging with their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine.