Lead Infrastructure Operations Analyst - File Transfer Support
TECHNOLOGY SERVICES GROUP (TSG)
is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have most reliable, nimble and cost-effective solutions in the financial services market place. BNY Mellon App Engine technology is leading edge with industry first PasS/IaaS fully integrated solution, combined with enterprise standards for developers. TSG
is building next generation scalable, efficient data center as a service using the latest innovation infrastructure. Building on top of the cloud deployments in BNY Mellon, we are aggressively automating and bridging the green field cloud with the existing virtual computing environments.
As part of TSG
Operations, the Global File Transfer Services (GFTS)
group provides managed file transfer support to the BNY Mellon enterprise. Key responsibilities include
Responsible for troubleshooting file transfer related incidents in partnership with internal application support and when required, external clientele.
Provide technical guidance and possess strong troubleshooting skills in all core file transfer and network disciplines.
Lead Infrastructure Operations Analyst->> Designs, implements, integrates and supports various mainframe, mid-frame, distributed, web, and PC operating systems and ancillary products. Reviews new/modified file transmission requests. Formulates plans to meet system performance objectives. Analyzes, implements, maintains, and documents system software installed in all environments. Performs software installations and upgrades to operating systems and layered software packages. Analyzes user hardware and software needs and recommends upgrades or new purchases. Installs, configures, and develops middleware utility programs and related distributed system software on multiple mainframe/distributed hardware/software environments. Leads the middleware team in providing more complex on-site and on-call support through analysis and research. Communicates both formally and informally with customers and end users. Reviews new/modified file transmission requests submitted by all internal business partners at BNY Mellon. Contributes to the achievement of related teams' objectives. Qualifications
Bachelor's degree in computer science or a related discipline, or equivalent work experience is required.
Four to six (4-6) years of related infrastructure experience is required.
Experience in the securities or financial services industry is a plus.
SME product knowledge and previous exposure to most of the following environments: BizManager (OpenText), Sterling File Gateway (IBM), Connect:Direct (IBM), Connect:Enterprise (IBM) and Sterling Control Center (IBM).
Strong support knowledge of file transfer protocols (e.g. SFTP, HTTPS, AS2, FTPS) and encryption types (e.g. PGP).
Centralized monitoring, automation and service level alerting experience.
Ability to perform technical troubleshooting and problem investigations.
Working knowledge of z/OS, Unix, Linux and Windows.
Experience with BMC Remedy and Service Now.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Working knowledge of network topologies, connectivity methods and load-balancer/proxy solutions.
JCL and Shell scripting experience.
Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location:
United States-Pennsylvania-Freeport Internal Jobcode:
Information Technology Organization:
Technology Services Group-HR06725 Requisition Number: