Aladdin Relationship Manager (Client Services) – NY Aladdin Relationship Manager (Client Services) –  …

BlackRock
à New York, NY, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Not Specified
BlackRock
à New York, NY, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Not Specified
About this role BlackRock Aladdin Business, Aladdin Client Services – Service Lead – Compliance About BlackRock BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors

About this role

BlackRock Aladdin Business, Aladdin Client Services – Service Lead – Compliance

About BlackRock

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

What is Aladdin?

The Aladdin® product unites the information, people, and technology needed to manage money in real time at every step in the investment process. Aladdin enables organizations to communicate better, work smarter, see clearer, and move faster in a changing landscape.  Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading and operations tools on a single platform to power informed decision-making and create a connective tissue for thousands of users investing worldwide.

Aladdin’s Compliance tools are used by Portfolio Compliance Officers to ensure their firms remain compliant with portfolio guidelines and regulations throughout the investment process.

What is the role?

Within the Aladdin Business we are laser focused on delivering a superior user experience across the Aladdin Community.  In part, this means, ensuring there is a resolution to every case in a timely matter, and our support staff are well equipped to respond to user’s inquiries.   Service Leads are responsible for overseeing and continuously improving the service experience for users of Aladdin.  This means measuring and improving on key inquiry health indicators, as well as developing a strong team of support staff and facilitating their growth as part of the graduate program.

The Compliance Service Lead will partner with other service leads globally on this mission for Compliance related inquiry.  Success in this role is achieved by partnering with Product and Development teams to empower users through self-service, grooming a strong team of support staff, and monitoring/ensuring all heath of service statistics for the product/region are met as part of Aladdin’s software as a service offering.

Key Responsibilities

  • Monitor inquiry health measures and ensure cases are resolved in a timely manner
  • Manage partner relationships with relevant internal/external stakeholders and initiate process improvements that result in better user outcomes
  • Analyze inquiry patterns and work alongside the Product Marketing team to identify opportunities for improvement through technology, training, or user empowerment
  • Channel analyst feedback to clearly identify and advocate for technology improvements that create scale and enable our staff
  • Develop and manage team of graduate analysts staffed with supporting Aladdin’s Compliance user segment

Required Qualifications

  • 2+ years managing a customer success team supporting a SaaS product
  • User Centric Orientation – Strong judgement for escalations and assessing criticality of client cases
  • Excellent communication, interpersonal, organizational and presentation skills
  • Managerial experience and demonstrated history of connecting with and inspiring junior talent
  • Ability to use data to drive decision making

Desired Qualifications

  • Experience with case management systems and knowledge of key support center metrics
  • Financial knowledge and interest a plus – especially experience with common global regulations (40 Act, UCITS, etc)
  • Competency in one or more programming language (ex: SQL, Java, JavaScript, Perl, C++, etc) a plus

About BlackRock

BlackRock helps investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of March 31, 2019, the firm managed approximately $6.52 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit  @blackrock | Blog: www.linkedin.com/company/blackrock.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.



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