BGC Technology: Customer Support BGC Technology: Customer Support …

Cantor Fitzgerald
à New York, NY, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Cantor Fitzgerald
à New York, NY, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
BGC Technology: Customer Support
Job description:


The Support Analyst will be responsible for 24hr help desk support of all trade operations and customer support.

Key Responsibilities:
  • Provide first line response to customer trading and system functionality questions and issues; record all queries in customer tracking system.
  • Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries.
  • Coordinate with customer technology staff and the eCommerce team to assist in setting up new users and resolving customer issues on an ongoing basis.
  • Real-time surveillance of electronic trading activity.
  • Provide training, trading platform functionality, and specific trading information to the different markets.
  • Monitor the health and usage of all systems and escalating persistent or high-priority problems to the appropriate staff.
  • Produce periodic operational reports, document and update internal procedures, and assist with special projects as needed.
  • Providing front-line customer service support.
  • Provide a quick turnaround to trade disputes.

Requirements
  • Bachelor's Degree with 1+ years work experience in a customer service/support role.
  • Exposure to commodity markets, financial trading environment, or equity. brokerage business is essential; exposure to futures markets, a plus;
  • Friendly, professional telephone manner and strong interpersonal skills.
  • Good problem-solving and analytical skills.
  • Strong attention to detail and ability to multi-task under pressure.
  • Must be self-directed and be able to work within a team environment.
  • Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs.
  • Ability to work varying shifts.

Plus skill sets, but not required:
  • Ability to navigate around Linux.
  • Administer Windows services.
  • Shell scripting.

Skills you will learn with us:
  • The opportunity to learn about trading.
  • Exposure to different technologies.
  • Details of how financial markets operate.
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