Job Description



Lucera Financial Infrastructures is expanding its global support footprint and seeks a seasoned Technical Support Engineer to join our Belfast office. You will provide second- and third-level assistance, drive client onboarding, and collaborate with local and worldwide teams to ensure the reliability and performance of our market-data and order-entry solutions used by leading financial institutions.




Responsibilities

• Deliver Level 2/3 support for Unix/Linux-based production systems, troubleshooting incidents and root-cause analysis.


• Assist with client onboarding, configuration, and integration of market data and order entry services.


• Collaborate with global support teams to share knowledge, coordinate escalations, and improve processes.


• Monitor system health, respond to alerts, and execute timely remediation actions.


• Develop and maintain documentation, run-books, and knowledge-base articles.


• Participate in on-call rotation and provide after-hours emergency support as required.


• Identify automation opportunities and create scripts to streamline repetitive tasks.


• Contribute to continuous improvement initiatives, including deployment and release management.

Qualifications

• Minimum 3 years experience in Level 2/3 technical support within financial services.


• Strong proficiency in Unix/Linux environments and command-line tools.


• Solid understanding of market data, order entry, and related financial concepts.


• Excellent communication skills, both written and verbal, with the ability to explain complex issues to non-technical stakeholders.


• Proven analytical and logical problem-solving abilities.


• Experience with client onboarding and support process management.


• Familiarity with networking fundamentals and troubleshooting.


• Knowledge of scripting languages (e.g., Bash, Python) for automation.


• Exposure to FIX, ITCH, or other financial messaging protocols is a plus.

Compensation Expectations: $170,000-$180,000 Base Salary



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