Service Desk Analyst - New York Service Desk Analyst - New York …

Coller Capital
à New York, NY, États-Unis
CDI, Plein-temps
Dernière candidature, 31 mars 20
Coller Capital
à New York, NY, États-Unis
CDI, Plein-temps
Dernière candidature, 31 mars 20
Provide 1st & 2nd line technical support for corporate LAN, WAN, telephony, computing infrastructure and mobile devices.
  • Answer and log all Service Desk incidents and requests, via emails, telephone and intranet.
  • Resolve tickets within defined SLAs.
  • Follow departmental procedures.
  • Maintain and create documentation for processes and procedures.
  • Administration of Active Directory accounts, groups, computers, OUs and Security.
  • Administration of Exchange accounts and distribution lists.
  • Build and maintain corporate PCs and laptops.
  • Maintain SCCM Corporate Build and Software Deployments
  • Ensure Windows Updates/Security Updates/Office updates are regularly applied to Alpha/Beta/NY office.
  • Administration and support of Windows 10 devices
  • Administration and support of mobile devices.
  • Administration and support of Video Conference and IP Telephony Services
  • Administration and support email services
  • Administration and support of LAN, WAN and Internet Systems.
  • Support to remote users.
  • Escalate to 3rd level support where necessary.
  • Provide training in the use of company software and hardware.

Sys Ad uplift

  • Advanced administration of Active Directory Services. DNS, DHCP, DFS and Namespaces, Group Policy Management, Print Management
  • Basic administration of VMware
  • Support of email delivery via Mimecast archive/security services
  • Administration and support of O365
  • Escalation of problems to 3rd party vendors


  • Previous Service Desk experience.
  • Good Experience of administering Active Directory
  • Proven experience of building, configuring and troubleshooting Microsoft Windows 10.
  • Experience of Microsoft Windows Server 2012
  • Experience of supporting Office 2013/2016/365 applications.
  • Experience of supporting Outlook in an Exchange environment
  • Experience of supporting IP desk phone telephony
  • Proven interpersonal skills with VIP staff.


  • CCNA Switch and Routing skills
  • Network Infrastructure Design
  • Experience of MS SCCM 2012
  • Microsoft Certified Professional
  • Windows Server 2016
  • Azure platform
  • O365 usage and administration
  • Understanding of Mobile device management


  • Understanding and experience of Powershell
  • Understanding of backup models
  • Basic experience of Citrix
  • Basic to intermediate experience of VMware version 6 and above