• Competitive
  • New York, NY, États-Unis
  • CDI, Plein-temps
  • Citi-US
  • 2018-09-21

TTS NA Account Manager, Sr. Specialist

TTS NA Account Manager, Sr. Specialist

  • Primary Location: United States,New York,New York
  • Other Location: United States,California,San Francisco
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 18050867


Description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
This position will support and assist TTS Solution Sales covering TTS clients for:

• Generating  cross sell TTS revenue globally
• Manage won deals to ensure rapid revenue realization.  Maximize product penetration from existing business.  Understand attrition to ensure business flows are not being channeled to the competitors.
• Ensuring client satisfaction with TTS products and services.  Act as the escalation point for clients when issues need senior managements' attention on the implementation or service side of the business
• Work in conjunction with Sector Head and GSS to ensure clients global sales requirements and relationship is managed both regionally and globally.
• Manage tracking of global sales initiatives that are presented to clients and follow-up to close deals successfully and act as Back-up to the GSS
• Primary day-to-day relationship contact for clients with existing business flow
• Relationship contact with clients for implementation of deals won
• Develop client industry knowledge. Become an expert in the client's business
• Develop and cultivate client contacts
• Support the completion of follow-up tasks as a result of client calls
• Assist Solution Sales and Product Sales as needed with client presentations and RFPs
• Coordinate and prepare TTS Relationship Reviews with clients
• Serve as the senior escalation point to resolve client issues and ensure execution of client sensitive special transactions

Responsibilities - Internal
• Completion of the required CADD's as well as the annual credit review process, pulling DRM reports, obtaining financial statements and justification of established lines. Liaison with the credit and risk groups responsible for supporting these names to ensure we are fully compliant on all credit needs and must be able to discuss credit availability or lack thereof.
• Help Solution Sales assemble global client teams, organize, coordinate and update global account planning, communication and information exchange with internal partners, including Product Sales, Implementations, GRB, and global subsidiary account managers (SAMS) and Customer Service
• Prepare periodic relationship updates for global client teams
• Assume primary responsibility for CRM deal cycles 7-9.  Monitor implementation to ensure rapid revenue realization.
• Grow volume of existing global TTS business. Help cross-sell new TTS products and solutions
• Prepare call briefing memos as required for Senior Management meetings
• Review revenue and pipeline MIS for accuracy and assist Solution Sales prepare forecasts
• Assume primary responsibility for client satisfaction.  Communicate regularly with and exchange client information with customer service units 
• As appropriate, channel client feedback to Product Sales, Product Management, Implementations, Operations & Technology, Customer Service and other key internal partners
• Manage "Client at Risk" process, if necessary
• Develop and cultivate client contacts
• Support the completion of follow-up tasks as a result of client calls
• Assist Solution Sales and Product Sales as needed with client presentations and RFPs
• Coordinate and prepare TTS Relationship Reviews with clients
• Serve as the senior escalation point to resolve client issues and ensure execution of client sensitive special transactions
• Manage "Client at Risk" process, if necessary
• Primary point of contact between internal product partners and the client; including but not limited to Product changes/updates, new functionality details, overdraft management etc.

Development Value
• Cross-functional exposure within the TTS organization
• In-depth knowledge of all subsets of TTS
• Exposure to senior TTS Management

Qualifications

This job needs the incumbent to possess strong product knowledge in the Cash Management and Trade business.

Skills:
• Experience in delivering sales results and meeting financial plans - ability to thrive in a result-oriented environment
• Ability to working with a pipeline management tool in tracking value of sales wins and losses, sales cycle tracking and tracking sales activities via on-line tool
• Strong PC skills including Microsoft Office.  Must be proficient with the Internet and external problem solving skills.  Familiarity with use of a sales database such as CRM.    

Competencies
• Demonstrated communication, influence and negotiation skills
• Strong execution and closing skills - self-starter, ability to create revenue opportunities
• Strong team player with excellent project, deadline based skills including strong verbal and written communications.
• Strong process and coordination skill, relationship management experience, sales and training experience, and public speaking experience

Qualifications
•              Bachelor's degree required
•              Graduate degree Preferred
•              2 plus years' related work experience
New York, NY, États-Unis New York NY US