Technical Delivery Specialist - Platform Service

  • Competitive
  • New York, NY, États-Unis
  • CDI, Plein-temps
  • Morgan Stanley USA
  • 17 nov. 18

Technical Delivery Specialist - Platform Service

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.


Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses-and to our own. The Platform Service team is part of the Enterprise Computing department within the Enterprise Technology and Risk division at Morgan Stanley. The team manages and supports the Web/Middleware hosting platform at Morgan Stanley. Products supported include Apache, Tomcat, Microsoft IIS, MQ, Autosys, core infrastructure products such as load balancers, and various in-house products and tools that provide PaaS (Platform as a Service) solutions. This position is for a senior technical delivery specialist aligned to the Wealth Management Technology division.


Act as a liaison between the Wealth Management Technology division and the Platform Services team
Ensure service delivery and support of major initiatives involving platform products utilized by the customer
Assist the platform projects and operational support teams with rationalization and prioritization of customer demand
Bridge any support and technical gaps between the customers application support teams and platform service
Understand the full breadth of products and services offered and hold educational, information and training sessions to market the services provided and drive higher level of customer engagement and satisfaction
Work closely with engineering, product management and the business technology office to establish an effective feedback loop that drives efficient delivery of solutions and support
Assist project and program management with delivery plans and timelines on projects


Skills Required:

Prior experience as an IT operations lead and/or infrastructure solutions architect role in a technology focused organization
Experienced in the ITIL service delivery framework
Customer focused with emphasis on increasing efficiency and driving higher customer satisfaction
Ability to influence individuals and teams in a matrix organization to drive successful outcomes
Strong knowledge of web application infrastructure stack including web servers and middleware technologies
Basic understanding of the windows suite, load balancers, TCP/IP, HTTP, MQ, JMS, Databases, Caching, Memory Management, Performance tuning, etc.
Ability to work effectively in a fast paced, high pressure environment and be available for occasional weekend work.
Effective communications and interpersonal skills as well as the ability to work well in a large team environment.

Skills Desired:
Scripting of operational administration tasks in perl, python, etc.
Windows and/or IIS Administration experience
Linux/Unix Administration
Project and program management
Prior experience working in the financial services industry