User Experience Manager - Chief Risk Office User Experience Manager - Chief Risk Office …

Credit Suisse
à New York, NY, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Credit Suisse
à New York, NY, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Credit Suisse
User Experience Manager - Chief Risk Office
We Offer
Digital Transformation and Product Labs is a high performing shared function between Compliance and Risk driving the transformation of front to back processes and delivering on a common data platform with advanced analytics, case management, self-service digital assistance, and negative news and robotics capabilities. DTPL proudly utilizes Design Thinking and Lean execution methods in four Labs globally.

Responsibilities include:

  • Crafting and driving collaborative design approaches that lead partners from opportunity identification, to solution concept, to design prototype, to viable business solution.
  • Structuring, planning, and managing creative workshops and design sprints.
  • Leveraging both creative and analytical approaches to synthesize multiple data sources (qualitative, quantitative) and frame customer-centric business opportunities.
  • Developing and executing customer insight opportunities (in-person and remote) to obtain deep qualitative insights around customer experiences and building robust customer journeys
  • Building repeatable, sustainable tools and methods and contributing to the establishment of an overall design practice for adoption within the larger CS communities
  • Evangelizing Design Thinking methodology and human-centered strategies within the core working teams and across the organization
  • Dedicated to driving, facilitating, and delivering high quality materials from Design Thinking approaches
  • Working through the entire design process from discovery to solution design using methods like observing, interviewing, empathizing, capturing insight, ideating, sketching, story boarding, diagramming, prototyping, and testing
  • Leading multiple Design Thinking, Service Design, Experience Design and other human-centered design efforts


You Offer

  • You have a proven academic background up to university degree
  • You have at least 7 years of relevant working experience in product management and/or design which you have gained in a bank, financial institution or consultancy
  • You possess a deep understanding of the different divisions in a bank and experience in defining as well as implementing business processes, target operating models and roadmaps
  • You can demonstrate a successful track record of coordinating alignment with 10 or more initiatives including tracking dependencies and change requests
  • Compliance domain knowledge or experience is an advantage
  • You have deep understanding of complex business problems and can come up with creative and effective business solutions
  • You can act as a bridge between compliance business, vendors, design and technology teams or functions in order to develop products which meet holistic business needs and reduce compliance risk
  • You possess strong communication skills in English, any additional language would be an advantage


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