Application Support Analyst Application Support Analyst …

UBS
à Nashville, TN, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
UBS
à Nashville, TN, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
UBS
Job Reference #216300BR

Your role

Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked? Do you have a passion for Technology?
If so, we are looking for someone who will:

  • provide quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs
  • be responsible for managing the lifecycle of incidents related to Corporate Center suite of applications in order to restore services as soon as possible
  • be responsible for Major Incident management, Problem management and Request fulfillment management
  • act as the immediate escalation point for all customers, stakeholders and IT Management for the services provided.
  • govern production support execution as aligned to existing ITIL framework
  • follow effective and efficient operational policies, processes and procedures
  • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
  • engage required stakeholders – support groups, vendors and third party suppliers
  • prioritize incidents based on impact and urgency as per TOC Incident Taxonomy
  • ensure proper incident responses, handling, closures and proper communications
  • uphold high standards for timely issue resolution and optimize the service issues and gaps and implement service quality
  • possess strong analytical, problem-solving and synthesizing skills
  • Unix, Oracle, Sybase, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person.

Your team

You'll be working with the TOC Corporate Center team in Nashville, TN. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your expertise

Your Expertise:

  • a four year bachelor's degree in computer science, math, physics or a related field
  • 5+ years of experience in IT support role
  • experience in managing teams (5+ years)
  • strong knowledge and understanding of distributed and mainframe environment, and Incident and Problem Management practices.
  • demonstrable experience in IT delivery, support, and governance
  • in-depth knowledge incident and problem management practices
  • solid technical (UNIX, databases, tools, automation) and presentation skills
  • highly refined and professional in verbal and written communications
  • experience of managing a relationship with vendors and other stakeholders
  • demonstrable experience in delivering a quality operational service to customers
  • experience in operating under a Global team environment
  • ITIL qualified & proficient in using Service Now
  • strong problem solving, analytical and time management skills
  • can be an effective team player and leader who can work independently when necessary
  • evidence of being able to work in a dynamic and challenging environment

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce

Descriptif de l'entreprise

UBS works with individuals, families, institutions, and corporations around the world to help answer some of life's questions – whether through award winning wealth management advisory, investment banking and asset management expertise, or private and corporate banking services in Switzerland.
We're a team of more than 66,000 colleagues, collaborating across all major financial centers in 50 countries. We strive for excellence in everything we do, and this has awarded us recognition across our businesses. We offer a collaborative, international and diverse working environment that rewards passion, commitment and success – and are regularly recognized as an attractive employer.

Together for the goals
#TOGETHERBAND raises awareness about the 17 United Nations Sustainable Development Goals for 2030 through 17 uniquely colored bracelets. Each pack contains two individually packaged bands: one to wear and one to share so you can spread the word about what goal matters most to you and give someone else the opportunity to do the same. The production and money raised from the sales of these bands will help fight injustices such as poverty and gender inequality as well as climate change and unfair labor.

Right now, #TOGETHERBAND is helping to support emergency COVID-19 relief. For the month of April, our partners at #TOGETHERBAND have created TOGETHER FUND to help fight the pandemic and provide aid to those who need it most.

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