Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of 17billion.
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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
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Role:: Bilingual Customer Support/ Call Center/ Rep
Location:: El Paso, TX
Duration:: Full time
Job Duties and Responsibilities
Answer phones and respond to customer requests in a fast pace and dynamic environment
Identify equipments and place customer orders in computer system.
Provide customers with service request and service information.
Transfer customer calls to appropriate departments / staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
Research on blocked or issues stuck in system.
Research identified observations from QA & Customer feedback payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
Provide on-the-job assistance for new employees.
Other duties as assigned
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
Must have at least 2 years of customer service experience
Healthcare working experience preferred
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication.Skills and the ability to type 30 wpm.
Customer obsessed and engaging communicators who enjoy working directly with the customer and a team.
Committed to owning customer issues from start to finish.
Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.
Interested candidates send their resumes to
email@example.com / firstname.lastname@example.org.