Call Center Team Leam
Call Center Team Leam
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
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Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
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Skillset required: Roles and Responsibilities:
Meeting and exceeding the customers service level agreements
Monitor team performance and provide feedback to the team members on a regular basis
Ensure quality of work carried out by the team meets/exceeds expected quality/accuracy standards
Provide continuous support, coaching and guidance. Pursue a good working atmosphere
Ensure eventual training plans are fully implemented across team and raise training needs with the Manager
Regularly review all procedures and work closely with the Client to update where necessary
Lead the Client Calls and maintain excellent relationship with the client
Develop programs to improve work processes for efficiency gains
Drive management systems compliance within the team
Willingness to work different shifts when needed
Strong understanding of QMS/ISMS processes in order to provide support for internal initiatives as assigned Primary Skills
Excellent communication skills, both verbal and written and Listening skills
Good Knowledge of MS Excel, Word, Outlook, PowerPoint
A proven ability to lead a team and the capacity to coach and motivate, showing own initiative in problem analysis and their solution
Effectively present information and respond to questions from groups of managers, clients and customers Secondary Skills
Minimum 1-2 year of experience Preferably with back office operations as Supervisor role
Healthcare domain knowledge will be an added advantage
Work and manage others in their work on accounts
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment. If Interested kindly share your resume to firstname.lastname@example.org Primary Location:
US-TX-El Paso Work Locations: Job:
Business Analyst Organization:
Capgemini Global Schedule: