Director, Delivery,Management Director, Delivery,Management …

Q2 Software, Inc
à Austin, TX, États-Unis
CDI, Plein-temps
Dernière candidature, 23 juil. 19
Competitive
Q2 Software, Inc
à Austin, TX, États-Unis
CDI, Plein-temps
Dernière candidature, 23 juil. 19
Competitive
Director, Delivery,Management
Director, Delivery Management Austin, TX/en-US/Q2/job/Austin-TX/Director--Delivery-Management_REQ-2660/apply

Q2 is focused on empowering returns on relationships for community-centered financial institutions and their retail and commercial account holders. We do this with the most comprehensive, secure and adaptable smart banking platform of its kind, designed to deliver a compelling, consistent user experience on any device and enable customers to deliver secure, innovative services and increasingly, to generate new sources of revenue.  Named as one of Austins fastest growing companies and one of the best places to work, Q2 offers our employees a culture fueled by engaged, motivated and dedicated team members.

Q2 is seeking a Director of Complex Delivery to manage an Implementations Delivery team focused on the successful configuration and deployment of Electronic Banking software for Tier 1 banks and credit unions. This individual will be focused on quality, efficiency, and consistent configuration of the software with an eye toward process improvement, team leadership and individual mentorship. This role is based out of our Implementations Solutions Center in Austin.

RESPONSIBILITIES:

  • Lead and manage an Implementation Delivery Team to configure and deliver quality software deployments for Tier 1 clients
  • Hire and build high performance teams that meet and exceed baseline expectations
  • Develop and hold team accountable for quality assurance check points to ensure quality and timely delivery
  • Monitor and impact key metrics and efficiencies
  • Develop a team that creates and adheres to Q2s best practices
  • Evaluate and introduce constant improvements to the configuration and implementation processes
  • Work closely with the Delivery Managers and Project Managers to provide technical support and resources for projects
  • Work closely with Product, Development and the IT/Data Center Operations teams to troubleshoot product and networking issues.
  • Engage the stakeholders within Q2 to ensure team goals are met
  • Analyze project metrics and align initiatives with department direction
  • Responsible for ensuring all security, availability, confidentiality, and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:

  • Typically requires 8-10 years of previous work experience in a similar management role
  • Bachelors Degree in related field or equivalent experience
  • Agile delivery experience required
  • Strong team leadership qualities with proven experience growing and mentoring teams
  • Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management
  • The ability to remain calm, diplomatic and cooperative under stressful conditions
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • Familiarity with enterprise software deployment architecture and methodologies
  • Experience building, growing, motivating and mentoring high performance teams
  • Articulate, thorough, and process-minded
  • Configuration and deployment experience within a multi-tiered environment
  • Ability to travel to client sites as needed (up to 40% travel)
  • Financial Services and enterprise software experience preferred
Posted TodayFull timeREQ-2660

Q2 is a financial experience company headquartered in Austin, Texas. Driven by a mission to build stronger communities by strengthening the financial institutions that serve them, we empower banks, credit unions, and other financial services providers to be an ever-present companion on an account holders financial journey. Combining the leading features, integrations, and operations capabilities in the market with data-driven insights, open technology, and a unique problem-solving process to drive emotions and outcomes, Q2 helps our customers unlock new opportunities, grow faster, and improve efficiencies.

Mission:

To build stronger communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities. Were a growing team of high-performing self-starters who are passionate about creativity and exploration in every challenge.

Vision:

To ensure that our nations financial institutions are equipped to provide for their communities financial needs, today and tomorrow.

Values:

To empower financial institutions to be the ever-present companion on their account holders financial journey. We do this by using data-driven insights, open technology, and unique problem-solving approaches to help FIs deliver exceptional experiences for their account holders.

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