Strategic Account Manager Strategic Account Manager …

Wolters Kluwer
à Galena Park, TX, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Wolters Kluwer
à Galena Park, TX, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Strategic Account Manager
Major & Strategic Account Executive USA-TX-Houston-West Gessner Road/en-US/External/job/USA-TX-Houston-West-Gessner-Road/Major---Strategic-Account-Executive_R0008862/apply

The Major & Strategic Account Executive is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.

Essential Duties and Responsibilities

Key Responsibilities:

  • Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform
  • Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results
  • Provide strategic sales skills and facilitate the role as trusted advisor to the account
  • Design, develop, and implement an innovative strategic account plan with customer requirements to achieve customer satisfaction and account growth
  • Undertake discovery and education activities to identify opportunities for Enablon usage across organizational functions and processes
  • Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions
  • Develop key relationships in an account to diversify client contact touch points and interaction frequency
  • Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
  • Engaging with Product management as the customer advocate on product roadmap discussions
  • Maintain current functional and technical knowledge of the Enablon Platform
  • Help to document and share best practices in achieving customer satisfaction, positive customer references, and account growth/diversification
  • Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution
  • Work with Sales team to identify opportunities, increase bookings, and grow account revenues
  • Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.

Job Qualifications

Education:

  • Bachelors degree or equivalent experience with diverse EHS background

Experience:

  • 7+ years of experience in a related function is required.
  • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, companies working with executive teams, managerial level, and shop floor personnel.
  • Has successfully managed complex customer engagements to completion and customer satisfaction
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives.
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment.
  • Some experience in sales of professional services

Other Knowledge, Skills, Abilities or Certifications:

  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives.
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment.
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
  • Exceptional verbal and written organizational, presentation, and communication skills.

Travel Requirements

  • 40%-50% percent travel required depending on quarterly cycles & customer needs.
  • Travel will primarily be regional based on location. International travel may be required.
All Locations: USA-TX-Houston-West Gessner RoadPosted YesterdayFull timeR0008862

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of 4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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