RadiusCustomer Assistance Account Specialist Req ID: o4hXcfwe Date posted 06/30/2020 Description
Job Family Description:
Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.
Job Function Description:
Acts as a primary point of contact to assist consumer loan customers in resolving account issues and questions. Researches and escalates as appropriate. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.
Established professional contributor•
Works independently with general supervision
•Guides and assists lower level professionals•
Contacts others to inform, gain input and support decision-making
The Sr. Specialist, Account Services is responsible for inbound customer inquiries seeking financial relief from their consumer loan. The Sr. Specialist reviews the customer’s request and current account status. S/he also researches the customer’s historical payment record and investigates other pertinent financial details in real time with the customer to determine the best course of action. The Sr. Specialist independently determines, negotiates and communicates any warranted relief efforts to the customer. The Sr. Specialist updates all account information in real time as required while interacting with the customer.
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