Claims Representative Claims Representative …

Horace Mann
à Irving, TX, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Horace Mann
à Irving, TX, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Claims Representative
Job Description

You will be helping our customers back to normal. Horace Mann is a leading insurance and financial services company focused on meeting the evolving need of public K-12. You will led by a Claims Manager of Property. You will be supported by our Claims Training team and support staff. You will be using Xactimate to write estimates on claimants' property. You will negotiate settlements with both attorney represented claimants as well as unrepresented claimants. You will investigate coverage, determine liability, and settle claims for our educators while delivering top notch customer service and adhering to our best practices.

Horace Mann

Horace Mann was founded in 1945 by two teachers who saw the need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have nearly $10 billion in assets. For more information, visit the Horace Mann website at


Verify coverage, investigate liability and/or scope of damage

Evaluates the claim to determine claim value, negotiate settlement and moves to settle claims while adhering to company best claim practices.

Obtain and maintain state mandated adjuster licenses

Proficiency with/and ability to understand and follow regulations for State jurisdictions.

Ability to operate in a fast paced customer focused environment, while effectively utilizing telephony and claims operating systems

Strong organization and time management skills

Strong verbal and written communication skills

Strong customer service focus

Strong negotiation capabilities/ skills

Ability to manage moderate to complex claims, coordinate time line of repairs, and supporting vendors/ action items to timely outcomes.


    • Investigates any/all claims, complex files: fire, water, CAT and other dwelling losses
    • Investigates dwelling, UPP, theft events.
    • Investigates all covered perils including; wind/ hail, water, and fire/theft cases and works closely with SIU
    • Acts as mentor within unit
    • Ability to maintain required levels of performance
    • Knowledge of repair methods and industry products
    • Able to handle PA/ Attorney represented claims with manager oversight
    • Prefer 5+ years of claims experience with Xactimate and XactAnalysis experience
    • Prefer field adjusting or construction experience
    • Recoveries for subrogation and salvage are focal paints
    • Maintains State required Adjuster licenses
    • Typing and computer proficiency
      • College degree in related field, or;
      • Equivalent experience -- typically 5 - 8 years of claims full-file handling/ processing
    • Limited travel up to 15% but not likely.


    • Strong executive presence;
    • Ability to communicate with passion, energy, intensity and enthusiasm;
    • High integrity and courage in one's own convictions and follows through on commitments.

    EOE/Minorities/Females/Veterans/Disabled/Age. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Full-Time/Part Time

Full Time


Irving, TX; Morrisville, NC
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