We are seeking a San Antonio-based International Client Service Analyst to join our International Operations Department.
The International Client Service Team specializes in the support of international and domestic AB Sales, Product and the back offices of our retail, retirement and insurance intermediaries. The member of this team will field inquiries from internal and external clients and work on tasks, projects and issues as needed. The team also supports trading and reporting for the National Securities Clearing Corporation and Canadian FundServ platforms.
Describe the role:
This person will be responsible for providing service and support to our internal and external clients such as the back offices of the international and domestic intermediaries and wholesalers selling our international funds. The best candidate for this position will possess outstanding customer service and problem-solving skills and have a strong level of knowledge regarding operations. This individual will also support the ABIS International Financial Control Team as needed.
Describe the applications and business or enterprise functions the role supports:
The International Client Service Analyst will be responsible for handling inquiries from intermediary back offices, AB Sales, and other internal partners. This person will also be responsible for other functions held within this team such as NSCC and CFS reject processing, special reporting, audit reviews, daily administrative reporting and any other tasks assigned. This person will use applications and websites such as CORFAX, Intl AWD, the NSCC, Canadian FundSERV, SalesPoint, SharePoint, EXCEL, ACCESS and other applications that may be needed to perform daily responsibilities
The key job responsibilities include, but are not limited to:
• Liaison between Dealer back office, Dealer Sales reps, AB sales force, and ABIS Operations.
• Manage open items, and provide specialized support to intermediaries as needed. Create and maintain of daily trade
confirmations to assigned firms as needed.
• Coordinate the processing of trades, corrections and other account activity as needed.
• Process NSCC & Canadian FundSERV rejects.
• Establish, maintain and update Dealer Profiles.
• Develop and present information related to AB domestic and offshore initiatives and funds.
• Handle Dealer and AB sales force service inquiries and problem resolution.
• Monitor for trends from intermediaries and other internal clients such as ABI sales force.
• Prepare procedure documentation as needed.
• Support monthly MAR reporting.
• Perform additional responsibilities as needed, based on department requirements
What makes this role unique or interesting?
The person in this diverse and fast-paced role will be exposed to a wide scope of business within our firm. He or she will be encouraged to be entrepreneurial and will be given the autonomy to manage and develop the client relationships assigned.
What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?
The person in this role will have an opportunity to develop skills such as time management, project planning, relationship development, problem solving and communication. This person will be exposed to many areas within our firms and will become familiar with the processes of various groups over time.
Job Qualifications (The ideal candidate should have the following):
Qualifications, Experience, Education:
Special Knowledge (if applicable):
Knowledge of mutual funds, financial or business operations including: banking, securities, and bookkeeping - preferred
Location: San Antonio, TX, USA
AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternative investments, and, through its subsidiaries and joint ventures, operates in more than 20 countries. AB’s research disciplines include fundamental research, quantitative research, economic research and currency forecasting capabilities. Through its integrated global platform, AB is well-positioned to tailor investment solutions for its clients. AB also offers independent research, portfolio strategy and brokerage-related services to institutional investorsSan Antonio, TexasPosted 5 Days AgoFull timeR0004664
We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the globe. With over 3,700 employees across 51 locations operating in 25 countries, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.
Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we want to support you in making your impact. If you're ready to challenge your limits and empower your career, join us!
People of color, women, and those who identify as LGBTQ people are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria.