Operations Specialist Operations Specialist …

Goldman Sachs
à Richardson, TX, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Goldman Sachs
à Richardson, TX, États-Unis
CDI, Plein-temps
Soyez parmi les premiers à postuler
Competitive
Operations Specialist

CONSUMER (MARCUS BY GOLDMAN SACHS)

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

Responsibilities:

  • Determine action required based on established procedures to protect the Bank’s assets; work with supervisor on handling more complex cases
  • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
  • Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
  • Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
  • Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
  • Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires
  • Investigate risk identified through new account filters from new account opening process
  • Investigate check and ACH returns and rejects. Review and investigate Fraud referrals
  • Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
  • Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings

 Basic Qualifications:

  • High School Diploma or GED
  • 1-2 years Fraud experience
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  • Strong understanding of the customer service experience
  • Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast –paced environment

 Preferred Qualifications:

  • Associates or Bachelor’s Degree
  • Fraud experience in financial services environment

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.                                                                                                                                  

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