Customer Journey Expert (m/f/d) Investment Advice Core Customer Journey Expert (m/f/d) Investment Advice  …

ING-DiBa AG
à Francfort-sur-le-Main, Hesse, Allemagne
CDI, Plein-temps
Dernière candidature, 28 mai 20
Competitive
ING-DiBa AG
à Francfort-sur-le-Main, Hesse, Allemagne
CDI, Plein-temps
Dernière candidature, 28 mai 20
Competitive
ING-DiBa AG
Today’s world of investment is often perceived as too complex and risky for many, except a wealthy few. At ING, we want to change that. We intend to democratize investment advice and create a new way for our customers to manage their savings. Our goal is to provide accessible and best-value money solutions for everybody by creating a new global advice platform. As we aim for the top spot in European investment solutions, we need the best and brightest to join our international agile project team.

Your Tasks:
Your agile squad is engineering the beating heart of our new investment advice platform by creating the core advisory capabilities from a customer, advisor and regulatory perspective. Together, you will design the suitability journey, ensure the traceability & auditing of data and provide alerts as well as the necessary information flow towards clients and coaches according to given regulations. As a “Customer Journey Expert”, you are specifically responsible for the definition of the complete global suitability journey (while allowing some local exceptions) in addition to the processes & touchpoints related to the advice core module. Last but not least, you support with defining the advice data model and create an efficient reporting system of the advisory process. 

Your Profile:

  • 5+ years of relevant industry experience e. g. in digital process design/management, customer research & analysis and/or (digital) investment product design
  • Experienced in investment advice projects or business models
  • Excellent networking, communication and presentation skills
  • Strong written and verbal communication skills in English
Descriptif de l'entreprise

Standorte

ING-DiBa AG
Theodor-Heuss-Allee 2, 60486 Frankfurt am Main
Südwestpark 97, 90449 Nürnberg
Podbielskistraße 343, 30659 Hannover

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