A leading National Managed Service Provider based in Adelaide's Inner North-West requires a Helpdesk Team Leader for a permanent vacancy commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
Within this challenging and rewarding position, you will be responsible for:
- Leadership and management of 10x Helpdesk Technicians.
- Performing account administration within Active Directory, Exchange and bespoke applications.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Developing procedures and processes for the Helpdesk.
- Managing staff productivity and performance.
- Training, coaching and developing the team.
- Ensuring overall client satisfaction SLAs are met.
- Assisting with escalated complex technical support requirements.
To be successful in this role, you will have:
- Demonstrated experience in managing / leading a team.
- Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Intune, Windows Server and Network troubleshooting.
- A tertiary education in Information Technology, as well as Microsoft, Azure, VMware, Cisco and Fortinet certifications are beneficial.
- Prior experience working within a Managed Service Provider or Consultancy.
- Current driver's licence and access to a car.
Working in an organisation where they develop and grow careers, you will be offered an attractive salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.
#3018048
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
