The Company

Are you someone who enjoys bringing technical teams and customers together to deliver outstanding outcomes?

We're partnering with a leading managed services and cloud consultancy, to find an experienced Service Delivery Manager who will become the trusted advisor for a portfolio of valued clients.

This is an opportunity to join a highly respected technology business where collaboration, innovation and continuous improvement are part of the culture.

The Role

As the Service Delivery Manager, you'll be the primary relationship manager for a portfolio of managed services customers.

You'll own the overall customer experience-from operational service delivery through to strategic planning-ensuring customers receive exceptional service while identifying opportunities to improve their environments and grow existing partnerships.

• Own service delivery for a portfolio of managed services clients, acting as the trusted advisor and primary point of contact for service-related matters.
• Build strong customer relationships by leading service reviews, quarterly business reviews (QBRs) and proactive communication to ensure exceptional customer satisfaction.
• Coordinate internal teams to deliver seamless service outcomes, manage major incidents, develop customer road maps and drive continuous service improvement.
• Manage commercial performance including renewals, billing, account profitability, contract variations and identifying opportunities to grow existing customer accounts.
• Deliver insightful reporting through service metrics, NPS, incident reporting and strategic recommendations that help customers maximise the value of their technology

About You

You'll be an experienced Service Delivery Manager, Technical Account Manager or Customer Success professional who enjoys working with both technical teams and business stakeholders.

You'll bring:

• Experience working within an IT Managed Services Provider (MSP) or technology services environment
• Outstanding relationship management and communication skills
• The ability to explain technical concepts to non-technical stakeholders
• Strong commercial awareness with experience managing customer accounts and renewals
• Excellent organisational skills and the ability to manage multiple priorities
• A proactive approach to customer service and continuous improvement
• Experience presenting service reviews, reporting and business updates to customers

Apply Today

If you're passionate about customer success, technology and building lasting client partnerships, we'd love to hear from you.

Job ref: 06810-0013470930TM

This is a hybrid position.

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