Join a well-established organisation based in Surry Hills, supported by a collaborative and customer-focused IT team. This is an excellent opportunity for an experienced Level 1 Helpdesk professional to contribute to the delivery of high-quality IT support services while working in a dynamic onsite environment.
Your new role
As an IT Helpdesk Support Officer, you will provide first-level technical support to end users across the business. Your responsibilities will include:
- Supporting Windows and Microsoft 365 environments
- Managing user accounts, passwords, and access requests
- Troubleshooting laptops, mobile devices, and peripheral equipment
- Providing support for Microsoft Teams and business applications
- Logging, managing, and resolving service desk tickets
- Assisting with employee onboarding and offboarding activities
- Escalating complex issues to senior IT team members when required
To be successful in this role, you will have:
- Previous experience in a Level 1 Helpdesk or IT Support position
- Strong knowledge of Windows operating systems and Microsoft 365
- Experience supporting user accounts, access management, and password resets
- Excellent troubleshooting skills across hardware and software issues
- Experience working with ticketing systems and service desk processes
- Strong communication and customer service skills
- The ability to work effectively in a fast-paced onsite environment
- Opportunity to work within a supportive and collaborative IT team
- Broad exposure to desktop support, Microsoft technologies, and end-user services
- Convenient Surry Hills location
- Competitive daily rate and the chance to make an immediate impact within the organisation
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3014535
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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