Join an established managed services provider based in North Sydney, supporting a varied portfolio of clients across their technology environments. You'll work within an experienced technical team in a fast-paced MSP environment where customer service, technical ownership and strong troubleshooting are key.
Your new role
As a Level 2 Support Technician, you'll provide remote and onsite technical support across multiple client environments, taking ownership of escalated tickets from initial diagnosis through to resolution.The role offers broad technical exposure across Microsoft 365, Azure, Windows Server, networking, security, virtualisation and end-user technologies. You'll also have opportunities to contribute to Microsoft 365 migrations, infrastructure upgrades, client onboarding and other technical projects.
What you'll need to succeed
Previous MSP experience is essential for this role. You'll need to be comfortable working across multiple client environments, managing competing tickets and communicating directly with customers.
You'll ideally have:
- Previous experience providing Level 2 technical support experience for a managed service provider.
- Strong Microsoft experience across Microsoft 365, Windows 10/11, Windows Server, Active Directory, Entra ID, Exchange Online, Teams and SharePoint.
- Practical networking knowledge across TCP/IP, DNS, DHCP, VLANs, VPNs, Wi-Fi, firewalls, switches and routers.
- Experience troubleshooting escalated incidents and taking ownership of tickets through to resolution.
- Exposure to Azure, Hyper-V and/or VMware, backup solutions and cloud technologies.
- Experience with security and endpoint technologies. Exposure to Huntress, Sophos or SentinelOne would be advantageous.
- Strong client-facing communication skills and the ability to explain technical issues clearly.
- Experience using professional ticketing or PSA platforms with strong documentation habits.
- A current Australian driver's licence and the ability to attend client sites when required.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
