- 6-month contract opportunity
- Brisbane-based role
- Combine technical DevOps capability with service delivery and MSP oversight
Join a large enterprise organisation investing in its cloud, data and analytics platforms. You will work within the Infrastructure Service Delivery function, supporting a centralised data platform used across analytics, AI, reporting and data sharing.
What you'll need to succeed
As the Service Specialist - Core Data Platform, you will improve the stability, performance and supportability of a critical enterprise data environment.Combining service delivery with hands-on DevOps capability, you will work across internal platform teams and managed service providers to resolve incidents, strengthen operational processes and reduce escalations to specialist engineering teams.
Your responsibilities will include:
- Managing major incidents, escalations and root cause investigations
- Improving service performance, platform stability and operational maturity
- Monitoring recurring issues and driving permanent remediation
- Maintaining CI/CD pipelines, Infrastructure as Code and automation
- Improving monitoring, alerting, logging and platform observability
- Providing technical oversight and assurance across MSP activities
- Challenging service providers on incident quality, ownership and performance
- Improving runbooks, support documentation and knowledge repositories
- Coaching operational teams in DevOps and support best practices
- Supporting service governance, risk management and continuous improvement
You will also bring:
- Experience managing major incidents and critical production issues
- Strong problem management, root cause analysis and service improvement skills
- Experience working with managed service providers and distributed teams
- Hands-on experience with Terraform, Ansible and CI/CD pipelines
- Experience with Jenkins, GitHub Actions and/or Azure DevOps
- Strong cloud, Linux/Windows and scripting capability
- Knowledge of monitoring, alerting and platform observability
- An understanding of ITIL-based incident, problem and change management
- Strong stakeholder management, influencing and communication skills
What you'll get in return
This is an initial 6-month contract based in Brisbane, offering the opportunity to combine hands-on DevOps capability with broader service ownership. You will improve platform reliability, influence MSP performance and uplift operational capability across a critical enterprise data ecosystem.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
