IT Support Officer IT Support Officer …

Hays Technology
à Brisbane, Queensland, Australie
CDI, Plein-temps
Dernière candidature, 19 janv. 22
Competitive
Hays Technology
à Brisbane, Queensland, Australie
CDI, Plein-temps
Dernière candidature, 19 janv. 22
Competitive
Hays Technology
See job description for details
Thriving managed service provider in Toowong seeking to appoint an experienced IT Support Officer. Your new company
Well-established and rapidly growing, Hays Technology have partnered with a thriving managed service provider in Toowong to appoint an experienced IT Support Officer in a permanent, full-time capacity. Their forward-thinking approach and national presence ensures their finger is always on the pulse of the rapidly evolving technology sphere.

Your new role
You will provide the first point of telephonic contact for your organisations broad range of clients, providing outstanding customer service and communication to match your superb technical skillset. No day will look the same, but some of your core duties and responsibilities will include:
  • Providing the first point of contact
  • Diagnose IT issues and resolve them quickly and effectively
  • Communication with each client throughout the entire process of a ticket being lodged to its resolution, escalating to the appropriate team when necessary
  • Contribute to and maintain thorough documentation
  • Collaborate with team members and stakeholders
  • Adhere to standard operating procedures for daily/weekly recurring tasks
What you'll need to succeed
You will have 1-2 years of experience working in service desk environment, preferably within an MSP. You will use your outstanding attention to detail and problem-solving ability to deliver a high degree of customer service to clients, while your strong interpersonal skills will see you maintaining excellent working relationships with your colleagues. Some of your key skills and qualifications will include, but are not limited to:
  • Demonstrated working experience in L1/2 support
  • Confident across Active Directory, Azure AD, O365, and Exchange
  • Self-motivated, and proven experience working well within team environment
  • Excellent organisation skills, and a 'can-do' attitude
  • Tertiary qualification in Information Technology or equivalent is desirable
  • Relevant vendor certifications are also desirable
What you'll get in return
You will be joining a tight-knit team that values team culture above all else (think: ping pong tables, DJ booth, beers on a Friday and much more). Your high-performing colleagues will want to see you succeed, and you'll be provided with all the tools to progress your career along the way. Not only that, but the rapid pace at which this organisation is growing will see you accelerate your career at the forefront of the Brisbane tech market.

What you need to do now
If this role sounds like you, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

For further information about this role, please contact:

Caitlin Bills
Recruitment Partner
P: +61 (07) 3243 3044
E: caitlin.bills@hays.com.au


If this role isn't quite right for you, but you are looking for similar Service Desk Roles roles in Brisbane, please contact us for a confidential discussion on your career.

LHS 297508 #2585239
Descriptif de l'entreprise

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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