What makes Cognizant a unique place to work? The combination of rapid growth and an unique place international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

As a Workplace Technology Analyst, you will deliver front-line end user technology support across corporate office and mine site environments for a global resources client. You will be part of the Desktop Support team, collaborating with local and global support analysts, remote resolver teams, and client stakeholders to ensure seamless IT service delivery.

Mandatory Skills

1. Strong Level 1/2 Desktop Support experience (face-to-face and remote)
2. Operating system and application support across:
3. Windows 10 & Windows 11
4. Microsoft 365 (SharePoint, OneDrive, Teams)
5. Cisco Webex
6. Mobile Device Management experience (Intune) supporting iOS and Android devices
7. Experience with Active Directory, SCCM, and ITSM tools (ServiceNow preferred)
8. Hardware asset management experience
9. Strong communication and customer service skills with a focus on safety and user satisfaction

Roles And Responsibilities

1. Provide Level 1/2 Desktop Support both onsite and remotely, resolving issues related to hardware, software, unified communications, printing, and mobile devices
2. Log, manage, and track interactions, incidents, and service requests using ITSM tools in line with ITIL best practices
3. Travel regularly to mine site locations to deliver in-person IT support and gain exposure to mining operations and technologies
4. Maintain and update the asset management database with accuracy
5. Drive continuous service and process improvements
6. Deliver user training and education on IT best practices, security protocols, and effective technology usage

Qualifications/Certifications

1. Certificate IV in Information Technology (minimum requirement)
2. ITIL v4 Foundation (highly desirable)
3. Additional desirable qualifications/skills:
4. Azure experience
5. PowerShell scripting
6. Power Query or Power Automate familiarity
7. macOS (OS X) support experience
8. CompTIA A+ or tertiary qualification in IT

Salary Range: $86,000-96,000

Date of Posting: 11-Nov-26

Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.