Role Overview:We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in Billing, Legacy Application Transformation, and End-to-End BSS Architecture, with exposure to large-scale telecom transformations.
Key Responsibilities
- Lead end-to-end solution architecture across Telecom BSS domains including Order Management, Charging, Billing, Payments, and Revenue Management.
- Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-gen digital architecture.
- Perform legacy application assessment, dependency analysis, and decommissioning planning for large-scale telecom ecosystems.
- Architect scalable billing ecosystems including Charging, Invoicing, Payments, Dunning, Collections, and Revenue Assurance.
- Design integration architecture across BSS, OSS, and third-party systems using API-led and event-driven approaches.
- Lead E2E solution design and blueprinting aligned with TM Forum standards (eTOM, ODA, Open APIs).
- Conduct business process modeling, gap analysis, and solution design for telecom transformation programs.
- Collaborate with business stakeholders to enhance customer journeys and digital experience in BSS landscapes.
- Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and delivery teams.
- Strong experience in Telecom BSS stack:
- Billing, Charging, Invoicing
- CRM, CPQ, Order Management
- Revenue Assurance, Payments, Collections
- Deep understanding of telecom value chains (Lead-to-Order, Order-to-Cash, Usage-to-Pay)
Billing Specialization - Hands-on experience in:
- Billing transformations and migrations
- Product catalog & pricing management
- Mediation, rating, invoicing, and settlement systems
- Experience with billing platforms such as BSCS or similar enterprise systems
Legacy Modernization - Proven experience in:
- Legacy system rationalization and decommissioning
- Migration to cloud-native or microservices-based architecture
- Dependency and remediation planning for legacy applications
Architecture & Integration - Architecture frameworks:
- TM Forum (ODA, eTOM, Open APIs)
- Integration:
- SOA, Microservices
- REST/SOAP APIs, ESB, API Gateways
- Event-driven architecture (Kafka or similar)
Experience & Qualifications: - 15+ years of experience in Telecom IT/BSS domain
- Minimum 8+ years in Billing and Revenue Management systems
- Strong experience in solution architecture & large-scale telecom transformation programs
- Experience working across B2B, B2C, and wholesale telecom segments
Certifications preferred: - TOGAF
- TM Forum certifications
- SAFe / Agile
- Strong architectural governance & leadership
- Excellent stakeholder and client engagement skills
- Ability to drive complex transformation programs
- Strong problem-solving with a focus on scalable and future-ready designs
- Experience with cloud transformation (AWS/Azure/GCP)
- Experience in global telecom transformation programs (EU/UK/Australia markets)
If this sounds like you, please click 'Apply Now', or please send your updated CV to Nitika.singh@hays.com.au
Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.#3023188
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At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
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