Job Requisition ID: 41253

• Be part of market-leading projects with global scale and complexity
• Tackle big issues like cyber, trust, resilience and digital transformation
• We value in-person connection with our teams and clients, with flexibility to balance work and life

What will your typical day look like?

This role centres on providing identity support services to clients across SailPoint IdentityNow and CyberArk environments. You'll onboard new clients into the managed service, evaluate their current systems, respond to technical queries, troubleshoot incidents and problems, and manage solution configuration to support stable, secure IAM operations.

A big part of the work involves assessing existing PAM solutions, identifying technical limitations or deficiencies, and recommending practical ways to address them. You'll also research and implement workflows where needed, apply patches, support monitoring and alerting activities, and contribute to disaster recovery exercises that help clients maintain resilient identity services.

Alongside day-to-day support, you'll write, update and maintain scripts used for automation and operational improvement. Working closely with clients, internal teams and sales stakeholders, you'll help shape effective technical solutions, contribute to PAM proposals and strategies, and deliver outcomes on time and on budget.

You will also participate in on-call support rotations as required.

About the team

You'll join Deloitte's CIC IAM Managed Services team, supporting organisations as they operate, improve and evolve their identity and access management environments. The team works across core IAM, PAM and access governance services, helping clients manage risk, improve resilience and keep critical security platforms running well in complex enterprise settings.

Enough about us, let's talk about you

You may have all or some of the following skills/experiences:

• 5+ years of experience in IAM support or operational support services
• Hands-on experience with SailPoint IdentityNow, with CyberArk highly regarded
• Strong knowledge of IAM architecture and concepts across provisioning, access governance and privileged access
• Scripting and automation capability across tools such as PowerShell, Python, Linux Shell, MySQL, Java or Ansible
• Experience with monitoring, alerting, disaster recovery exercises, software patching and standard operating procedures for IAM platforms
• Solid understanding of Active Directory, LDAP queries, extension attributes and Windows and Unix server environments
• Confidence designing logical workflows, troubleshooting technical issues and producing clear reusable documentation
• Familiarity with SSO concepts such as SAML, OIDC, LDAP and integrated Windows authentication is nice to have

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

#LI-Hybrid

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.