• Competitive
  • Sydney, Nouvelle-Galles du Sud, Australie
  • CDI, Plein-temps
  • Citi Australia
  • 19 oct. 17

Campaign Support Analyst

Campaign Support Analyst

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Associate's Degree/College Diploma
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 17060888


Citi is more than a global financial services company. It's an engine for progress. Join us, and you'll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.

The Campaign Support Analyst role is part of our Cards and Loans team in the Consumer Bank.  This position involves resolving technical queries; assisting in the development of solutions to business problems with Users; gathering and documenting User requirements, mapping process flows, working with local and/or global development teams to ensure the successful development and delivery of sophisticated applications and conducting / coordinating local User Acceptance Testing.The successful candidate must possess good communication, analytical, process mapping and documentation skills. 
In this role some of your accountabilities will include:
  • Provide support and advice as required to resolve production issues
  • Monitor and promote effective use of available IT facilities
  • Preparing course materials and conducting training sessions
  • Assist with development and implementation of changes to improve overall efficiency and functionality
  • Assess the impact of changes on existing business and technology processes, as well as other interfacing systems
  • Document detailed user requirements and map process changes
  • Analyze production systems / application defects and issues
  • Analyze and estimate incoming work requests / orders from the business
  • Liaise with business & local / regional technology, including working closely with developers on the construction and implementation of new systems
  • Develop Business Requirements and detailed functional specifications
  • Document User Acceptance Test (UAT) plans and scripts
  • Coordinate and conduct UAT with the business


The successful candidate will have the following:
  • Tertiary qualification in Finance or IT
  • 4 years or more of BA experience in the consumer banking and finance industry, with a minimum of 2 years in a relevant business
  • Experience in consumer banking and finance systems and processes.
  • Experience in (or knowledge of) the relevant consumer banking and finance application
  • Good working knowledge of SDLC, systems design and database concepts
  • Some knowledge of the principles of operations research and basic business for usage analysis and process optimisation
  • Consultancy skills
  • Analytical mindset
  • Analyse and evaluate various solutions and recommend solution that best meets business constraints
  • Systems Integration. Capable of breaking complex problems into parts and identifying the impact of changes on other businesses and systems.
  • Process Engineering. Ability to map and re-engineer business and technology processes
  • Excellent written and verbal communication skills.  Capable of representing solutions in language understandable by business users and technical staff
  • Able to understand technical and application documentation and interpret for business users
  • Experience in gathering and documenting Business Requirements.
  • Experience in documenting, coordinating and conducting User Acceptance Testing
  • Ability to identify and differentiate between risks and issues and work out mitigation strategies
  • Engage in tactical planning and contribute to strategic planning
  • Understanding of the consumer banking and finance business and related processes
  • Knowledge of local & global competitors and their products/processes
  • Knowledge of existing legislation and upcoming changes impacting business area supported is essential
  • Membership of ASFA / ACS associations will be well regarded
  • Excellent prioritisation and time management skills
  • Energetic, motivated and adaptable to changes.  Able to work in a dynamic and highly challenging environment
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy