• Competitive
  • Sydney, Nouvelle-Galles du Sud, Australie
  • CDI, Plein-temps
  • Citi Australia
  • 2018-07-15

Collections Officer

Collections Officer

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Operations Credit Ops
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18027092


Citibank brings the strength and expertise of one of the world's largest financial services companies to personal customers in more than 100 countries and 200 cities. By combining local expertise with the strength of Citibank's worldwide consumer banking network, we are able to offer some of the world's leading financial services products.

We are currently looking for a Collections Officer who will be responsible for providing best solutions to customers with overdue accounts, by way of understanding situations and their needs and conducting effective and professional communication and applying strong relationship building skills.

Key accountabilities:

  • Conduct outbound and inbound collection calls
  • Successfully identify customers experiencing financial hardship
  • Conduct investigations and skip tracing to locate customers
  • Take end to end accountability for the portfolio assigned
  • Achieve and exceed individual and team targets
  • Understand and comply with all regulatory requirements and quality standards
  • Attention to detail and integrity
  • Maintaining policy standards for account actioning, productivity and quality
  • Maximise recoveries and minimise the associated expense
  • Negotiate recovery of the debt and determine action within delegated limits
  • Develop and maintain strong service relationships with both our internal and external customers
  • Identify and report anomalies to management


About you:
  • Excellent communication and negotiation skills - superior  phone manner and interpersonal skills
  • Be an active participant in a team based environment
  • Previous experience in a high volume and professional collections environment
  • Passionate about own success - KPI's driven and Goal orientated
  • Highly motivated and willingness to learn
  • Ability to build strong relationships/ rapport, adapt to changing needs and priorities, and determine appropriate collection steps in order to gain a 'win/win' solution for both the bank and the customer
  • Knowledge of regulatory requirements and legislation
  • Ability to take on constructive feedback and demonstrate self-improvement

When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy
Sydney, Nouvelle-Galles du Sud, Australie Sydney Nouvelle-Galles du Sud AU