A newly establish Corporate Bank is seeking an experienced Head of Operations to lead and set up its banking operations function in Australia. This is a senior leadership position responsible for ensuring the efficient, controlled and scalable delivery of operational services supporting the bank's corporate and institutional clients. The successful candidate will oversee day-to-day operations while driving operational excellence, risk management, process improvement and regulatory compliance.The role will suit an experienced banking operations leader with strong exposure to corporate lending, loan operations, payments, settlements, trade finance and treasury operations.
Your new role
Operations Leadership
- Lead and manage the Corporate Banking Operations function, including team leadership in the near future, and capability development
- Maintain effective operational processes, controls, service standards and governance frameworks.
- Ensure appropriate resourcing and operating models are in place to support business growth.
- Partner closely with Front Office, Credit, Risk, Compliance, Finance, Treasury and Technology teams.
- Act as the senior escalation point for complex operational matters and transaction issues.
- Oversee operational support across corporate and institutional banking products.
- Manage loan operations covering bilateral and syndicated lending, drawdowns, rollovers, repayments, interest calculations, fees and facility maintenance.
- Ensure accurate processing and settlement of transactions in accordance with facility documentation and internal approvals.
- Oversee relevant payments, settlements, cash management, trade finance and treasury-related operational activities.
- Maintain high standards of client service and transaction execution.
- Maintain a strong operational risk and control environment.
- Ensure operational processes comply with internal policies, regulatory requirements and delegated authorities.
- Oversee operational incidents, reconciliations, exceptions and remediation activities.
- Maintain effective segregation of duties, maker-checker controls and approval processes.
- Support internal audit, external audit and regulatory reviews.
- Partner with Risk and Compliance on operational risk assessments and control testing.
- Identify opportunities to streamline and automate operational processes.
- Lead process improvement, system implementation and operational transformation initiatives.
- Reduce manual processing and operational risk while improving turnaround times.
- Develop meaningful operational MI and KPIs covering volumes, service levels, exceptions, incidents and productivity.
- Support new product implementation and business growth initiatives from an operational perspective.
- Significant experience with Corporate, Institutional or Commercial Banking Operations
- Demonstrate strong knowledge of corporate lending, loan, treasury, payment, credit operations
- Strong understanding of operational risk, controls and banking governance
- Strong stakeholder management skills with the ability to work effectively across Front Office, Credit, Risk Compliance, Finance and Technology
- Strong understanding of the Australian banking environment and regulatory expectations
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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